ONBEŞ KASIM KIBRIS ÜNİVERSİTESİ

Brandon G 

on BBB

a year ago

Their website is broken. Have tried several times over a week trying to login to their site to transfer funds from my card to my bank account, and the site won't allow me to login.I email support, only to get a stock answer of "clearing cache and cookies" and trying again. I followed their instructions, and their suggestion didn't work. Still can't get into my account.So I responded to that original email for further suggestions and haven't heard back for nearly a week. I even tried sending in another support email, and have... read more

Ali R 

on BBB

a year ago

I purchased a $50 prepaid **** card from Digital solutions. I activated and registered the card as was instructed. Today I tried to use the card to purchase something, and the **** card was denied. Logged in to my Digital Solution account and it says, You currently have no payments in your wallet. I called customer service they said the card under investigation and is on hold for no reason. Now this is over a week. Horrible service. 

John B 

on BBB

a year ago

I applied for a $100.00 rebate applicable to my purchase. Waited many months for the card which never arrived. On December 27, 2023 customer advised that the card was still active and had not been used. They canceled the old card, and issued a replacement advising that I should get the card in **** days. On January 15 I called and was advised that a replacement card would be sent within **** business days. It has now been 1 month and I have not received the replacement card.Please advise when I will get my money.JohnB 

Sophia L 

on BBB

a year ago

This is the most difficult company to work with. I had saved my prepaid card for Amazon Prime Day and the card got rejected but the money was held. I called customer support to release the funds and they told me to call Amazon. I called Amazon and they said the bank was holding it. Then I called customer support again and they kept claiming it was Amazon who was holding the funds. They said I'd have to wait up to 90 days for the money to come back into my account which would be past the expiration date. But not to worry beca... read more

Dennis C 

on BBB

a year ago

I found 4 different phone numbers and none lead to anyone to speak with. Cannot find a human being at this company to assist me with an issue. Worst experience I have had in a very long time. 

Roxana R 

on BBB

a year ago

North Lane (owned by Onbe) has actively prevented my from accessing my paycheck. My job uses North Lane prepaid cards for pay roll. My debit card kept getting locked due to "suspicious" activity. The "suspicious" activity would be a subscription payment in my name, a soda bought at the gas station next to my apartment that I went to all the time, or an app purchase from my Apple account. Purchases that happened regularly and not out of the ordinary. Not suspicious to any other bank. Each time I would have to wait ***** hours... read more

Brian J 

on BBB

a year ago

I have 4 cards from ************ that I earned doing product reviews. I let them expire unknowingly and asked AOC about reinstating them and they told me to go to website on back of card. I attempted to log in (prepaiddigitalsolutions.com) using card numbers along with secret codes and was given an error message with a phone # to call *********** which is not a valid phone number. I attempted the chat option on the site and it said you have to log in. I attempted to email and again response was I have to log in. I attempted ... read more

Naitiana R 

on BBB

a year ago

I received a $15 gift card recently but when I tried to use it, it was declined at two different locations. Upon contacting customer service, I was informed that the gift card had been reported as fraudulent. I don't understand how a $15 gift card could be fraudulent. The representative told me that I would receive an email from the company within **** days but I haven't received anything yet. 

Kimberly T 

on BBB

a year ago

I would give them a 0! I got a digital card for $150 and I have not been able to redeem it. The card NEVER WORKED and was constantly being declined. It was obviously uncomfortable and awkward each time! I have reached out by phone and via email and I cannot get a legit response. Apparently the card is now expired. How can a card NEVER WORK and just expire? What happens to all the funds? I found thousands of complaints about this company online, how can this continue to happen? Is there some action we all can take?