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Northwest Community Credit Union
- Credit Unions
- Eugene, OR
About this business
Location details
545 E 8th Ave, Eugene, OR, 97401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:30 p.m. | |
| Tue | 10:00 a.m. to 5:30 p.m. | |
| Wed | 10:00 a.m. to 5:30 p.m. | |
| Thu | 10:00 a.m. to 5:30 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedExcellent app and great customer service!
Business response:
Hi Suzie - This is great to hear! We take pride in our customer service and products. Let us know if we can help answer any questions for you in the future.
RecommendedFriendly, knowledgeable and caring team. I always feel heard when I have a question or problem. NCCU is the BEST.
I had an automatic payment go through the same morning my direct deposit went into my account and they charged me an overdraft fee because the "payment hit first". Also, their online banking used to stay up to date over the weekends but that has stopped. I keep close tabs on my funds but I would recommend others to not rely on their app for current information.
Business response:
Hi Rachel - Thank you for taking the time to write us and let us know you're unhappy with our service. I'm sorry to hear this. I've passed your feedback on to our management team and I'm going to send you a private message to find out more about your experience.
How can it be impossible, in these times, to send money from your account to an outside account/vendor when you have their account and routing number, exactly as one does when they do any other NWCU transaction? Other banks don't seem to have this problem. Please modernize your system, as I love banking with you, but the option of paying a $25 fee for each transaction through your "special" system seems out of tune with the ethos of your institution. Please raise your game!
Business response:
Hi Nick - Thank you for taking the time to write and let us know about your experience. I've passed your feedback on to our management team to see how we can improve.
RecommendedThe best service and the banking in town And JC is so helpful and Introducing me and my Asian business friends to this Bank 🏦
Business response:
Hi Orapin - Thank you for sharing those kind words. We take great pride in our customer service. We do our best to make every member feel important. Let us know if we can help you with anything else in the future.
RecommendedThe best service and the banking in town And JC is so helpful and Introducing me and my Asian business friends to this Bank 🏦
Business response:
Hi Orapin - Thank you for sharing those kind words. We take great pride in our customer service. We do our best to make every member feel important. Let us know if we can help you with anything else in the future.
RecommendedKnowledgeable, friendly service, and attentive
RecommendedKnowledgeable, friendly service, and attentive
RecommendedGreat customer service. Always solve any issues in a very timely way.
Business response:
Thank you for the kind words Alison! We take great pride in providing Uncommon care across all aspects of our service. Let us know if we can help you with anything else in the future.
Frequently asked questions about Northwest Community Credit Union
How is Northwest Community Credit Union rated?
Northwest Community Credit Union has a 3.5 star rating with 181 reviews.
When is Northwest Community Credit Union open?
Northwest Community Credit Union is closed now. It will open at 10:00 a.m.
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