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Nissan of Lake Charles
- Car Dealers
- Lake Charles, LA
About this business
Nissan of Lake Charles is an automobile dealership that features new Nissan vehicles, as well as an assorted selection of pre-owned models. It provides a range of new Nissan models that includes the 350Z, Altima, Armada, Frontier, Maxima, Murano, Pathfinder, Quest, Rogue, Sentra, Titan, Versa and Xterra. The dealership offers various types of vehicles that include coupes, roadsters, sedans and crew cabs. Nissan of Lake Charles also provides vehicle financing services through several lending institutions. Additionally, it off... read more
Location details
1700 Siebarth Dr, Lake Charles, LA, 70615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
WoW! Look at all the 1 Stars Must be a reason and it always starts at the TOP - they tell BBB that my mother asked for the upgrade when in fact we ran the vin and stock number to confirm the Ad car was automatic transmission in knowing a 16 couldn't drive stick -- they switch paperwork after the fact and LIED that to get the Rebate you HAVE to finance with them -- LIES ALSO No respect as the OWNER Stully will not return a call for 2 weeks now - THE OWNER so it starts at the ...Continue Reading
They were just so nice to us and they took the time for us.They made it fun not boring.
Business response:
We're glad you enjoyed your visit! We'll always do our best to make your experience fun and we hope you'll come back in again if you need anything else. Thank you!
The people there treat you like you're their only customer. The service department is awesome.
Business response:
That's what we aim for, Charlotte! Customer service is a top priority for our whole team and it's so good to hear you really enjoyed working with our service department. Please stop by again if there's anything else we can do for you. Thanks again!
I like Mr. Stelly, but every time I go in for service it takes a lot longer than they say it will and sometimes I am not even told when my car is ready. I am just kept waiting.
Business response:
Thank you for the 5-star rating, Addie!
I wouldn't buy a vehicle from these people if they were the last dealership in Louisiana! These people will rob you and not even have to use a gun! They rob you with their ink pen! They are pure crooks! I don't even want to step foot on that property! They took my vehicle that was paid for and charged me double for the one I bought! They don't give you nothing for your vehicle you are trading in on another one! They tell you they are going to give you a certain amount for your vehicle and when they get thru jacking the price... read more
Business response:
Janet, we are so sorry to hear that you aren’t happy with the experience you had with our dealership. Customer service is one of our team’s highest priorities and we never want you to feel like we aren’t doing everything in your best interest. We would like to speak with you about your visit. Please reach out to Adam Stelly at 337-439-9955 at your earliest convenience and we will be happy to help work through this situation. Thank you.
This place screwed me over big time. Brought my car there to get my bumper fixed and they fucked up the lip under my back door. Claimed the supervisor would be there the next day to get access to the "before" pictures they had of my car and of the video footage they had of it being worked on. HAA! I went all the way there and the only pictures they had of my car were AFTER it had been worked on!!! & there was NO videos of anything. It was one lie after another and the people were SO rude!!! There was 3 people there complaini... read more
The owner is auch a giving person. I see some negative reviews here but in the car business i guess u cant please everyone. Ive bought at least 7 cars from this dealership and service is excellent
Business response:
Thank you...our intention is to have all satisfied customers. After all...no customers....no business
Don't even deserve one star!! Wish i could bring car back and get my money backed this is the second time i get fucked by these people
Business response:
We are disappointed to know you feel this way, Ms. Rose. Your feedback is very important to us and we would appreciate the opportunity to discuss your concerns in more detail. If you would, please call Douglas Dozier at (337) 439-9955 so we can attempt to work toward a resolution. Thank you.
Frequently asked questions about Nissan of Lake Charles
How is Nissan of Lake Charles rated?
Nissan of Lake Charles has a 4.3 star rating with 813 reviews.
When is Nissan of Lake Charles open?
Nissan of Lake Charles is closed now. It will open tomorrow at 9:00 a.m.
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