New Planet Moving & Storage

Cityslicker123 

on Citysearch

13 years ago

They were late the day of to pick up my stuff. I had to call them the day before (because they STILL hand't called me about a time). I call and they say before noon. So I take a half day off work, and at about noon they call again, this time saying they are late at it will be 2. Ok so I take the rest of the day off work since there is no point in going in now. 2:30 rolls around, I get a call, LATE AGAIN, 5 now. Finally at 5:30 they pick up my stuff, but I had WASTED the whole day waiting for them. This is not that bad though... read more

chickenlegn 

on Citysearch

13 years ago

These customers had this to say – ?It is my pleasure to comment on the service that was provided for a cross country move from NV to PA. The transfer of possessions across the US was completed satisfactorily. The men who executed the physical move did a fine job and all efforts were appreciated at the receiving end of the move. The load arrived in fine condition and the men worked very hard and fast to see that everything arrived safely. The contact on the West Coast was effectively communicative. I thank them all for the jo... read more

Rmang 

on Citysearch

13 years ago

You Pay for what you Get – We had a miserable experience. Let me explain why. For the pick up our movers were 5 hours late, delaying our departure for a long vacation to the point that we lost a day of travel. They do not explicitly tell you beforehand, but after they arrive they have several documents they want you to sign. These documents include the provisions that New Planet will charge you $2.50 per 100 lbs per flight of stairs. A flight of stairs = 5 steps. New Planet has the right to hold your belongings for 21 days a... read more

Piper D 

on Citysearch

13 years ago

HORRIBLE, Scam, Ripoff Company! Don't Use Them! – They hold your furniture hostage until you pay more; damage half of your property; their trucks leak water and smear rust stains on everything; and they steal from you. I borrowed the following paragraph from another review I read because it "says it all" so well and I didn't think I could say it better. Hope that reviewer doesn't mind (especially since I agree completely with his words). "The worst part is that this is all intentional fraud. They know in advance when they te... read more

gabrielk 

on Citysearch

13 years ago

Don't believe the negative reviews. They were great! – Last year, I moved from Los Angeles to Montana for a job. After getting a number of bids, I got called by New Planet and they were literally half the price of most of the other estimates. The day that I was to move 2 very professional guys showed up, packed up, and shrink wrapped my stuff, charging me no extra. When it came time to unload in my new apartment, the delivery guys (different) were again professional and courteous, unpacking my stuff, putting together my furn... read more

happycustomerrep 

on Citysearch

13 years ago

To Whom it May Concern – I am writing in reference to our experience with New Planet Moving from 06/22-06/30/11. Lauren Alexandra was the first individual that my husband and I spoke with at New Planet Moving in May as we were obtaining quotes from a number of moving companies. Lauren was very patient as she listened to our questions and concerns as this was our first major move across country from Ohio to California. She followed up with occasionally after we received the initial quote as we were trying to make a decision. ... read more

baileymoore 

on Citysearch

13 years ago

they were cool with me – I have never moved before. I went to some website that got me a ton of estimates. I went through an inventory with the first person that called me, and they told me I had about 4000lbs. So I shopped all the companies with the same weight estimate. When I spoke with Lauren at New Planet she informed me that most of the issues customers have stem from being over the weight estimate. Even though I insisted on not going through another inventory she kind of made me. Well she told me that my weight was 5,... read more

Con A 

on Citysearch

13 years ago

Worst moving experience ever – New Planet Moving was one of the most unprofessional businesses that I have ever had to deal with. They were a day late on pickup and more than two hours late on delivery which forced me to not be there and leave only my wife. My wife is a very capable woman, however, in this situation the movers scared her by saying that they would charge her a lot more unless she paid HUGE tips; I probably would have done the same in her shoes. Though we were not moving a houseful of stuff, the company lost o... read more

Dar50 

on Citysearch

13 years ago

Bad moving company – I really wish I had read the reviews on this company before I used them. They really suck!! They never were up front with me on the time table of the delivery. I had called them and asked what day my stuff would be delivered. They said it would be the fallowing weekend. NOPE! Almost 3 weeks later I get my stuff. The sales person said it would be on the same truck, never said it would be taken off and weighed, stored in there warehouse, and put on another truck. I got crushed boxes and they damaged a chai... read more