Neal Harris Service Experts

Jim H 

on BBB

a year ago

They were on time but all they wanted was to sell me a new unit and service contract. They had a list of things they said was wrong and all they did was cleaned my inside filters I have had my units cleaned and serviced by another company and they said I should get a lot more time out of my system. I wouldn't recommend them to anyone. 

Janice B 

on BBB

a year ago

On 6/5/23 Falso Service Experts came to my home to repair a toilet, specifically, an adjustable fill valve needed to be replaced. I was first asked if I had been told there was a $69 travel charge. I said no but agreed to pay it. After a five-minute examination of my toilet, both men left to get the part from ******. About 20 minutes later they returned with a box and got to work replacing the fill valve. It took less than 10 minutes and, after the toilet was flushed several times, the work was completed. I was asked if I wa... read more

John M 

on BBB

a year ago

I had a new AC system installed. ***, the sales consultant was very competent and answered all our questions. He definitely knows the business and all the components of AC systems. Nice personality and was very thorough.The install technicians, **** and ***** did a great job. Both were very polite, respectful of property and did a fantastic and clean install. They know their crafts and it shows.Overall a great experience. Would highly recommend.Thank you gentlemen. 

Benjamin T 

on BBB

a year ago

This company sold a used condenser as new and paired it with a new handler to the previous homeowner. When I bought the home I ensured the warranty would be transferred to me along with the top tier service plan which covered 100% of and labor. Upon moving in the A/C unit ran 24/7 and never met cooling demands, service experts came out a dozen times but were never able to correct the issue. Finally, I called Lennox corporate and had their field rep met service experts at my home. In less than a minute the field rep concluded... read more

Scott L 

on BBB

a year ago

I wish I could leave a 0. I am so upset. First of all, they came to do a regular maintenance and replaced a capacitor that didn't even need changing. So a $79 maintenance job cost over $400. Then the ** didn't even work after that. I called them and they sent someone else out and he said that the compressor coil was bad and needed to be replaced, giving me a $2300 estimate without the price of the part. Apparently, their so-called technicians are paid on commission so they will do anything they can to rip you off. So I call ... read more

Jim M 

on BBB

a year ago

They are great and make sure we are taken care of. Their technicians are always friendly and respectful 

Charles B 

on BBB

a year ago

I had a scheduled appointment with this second rate service on 06/05/2023. This appointment was made using the online portal and there was two times listed from which the company would chose the actual time. My condo is under reconstruction due the roof caving in and the units being flooded. I sat here for 4.5 hours awaiting the arrival of the so-called expert and no one showed up. Then I find a voice Mail message that the appointment was being canceled because they could not get in touch with me. They did not need to get in... read more

Marta G 

on BBB

a year ago

Awful installation of the air conditioning unit. If I didn't have the advantage plan, it would cost me an arm and a leg for all the service calls to repair and correct the botched job. Been having issues since September of 2022. Still not resolved. Run the other way. They bought out Comfort Heating and Air conditioning. 

Debra W 

on BBB

a year ago

Have been very satisfied with ************ The techs are always so friendly, thorough & provide excellent customer **********************!