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Neal Harris Service Experts
- Heating & Air Conditioning/HVAC
- Overland Park, KS
About this business
Neal Harris Service Experts provides heating, air conditioning, air quality, and plumbing installation, service, and maintenance to the Kansas City area.
Location details
9040 Cody St, Overland Park, KS, 66214, United States
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I have gotten myself locked in one of the worst contracts of my life. The advantage program is not a good deal for me. I was never told this was a lease and after the 10 years i still don't own thew equipment. I believe i am being over charged and they have a problem changing the filter. They play some sort of game around changing the filter. I will not let these crooks in my house ever again.
Shortly after moving into the senior living condoabout 4 months ago,I needed a shower pan replaced. **** quoted me $7,000 just for the plumbing and sent out their tile guy which quoted $17,000 to redo the shower and another $4,000 to replace the glass. The whole thing costing $28,000 My second quote was $7,000 for everything. I gave **** $3,500 down payment. That was before getting the other $21,000 of quotes. I canceled **** requesting a refund which I still havent received. *****
************* gets a 5 star review from us. We called for an AC problem on a Sat of this year's 4th of July weekend. Your rep on the phone told us she would try to get someone to our house that day and she did. A tech was here this afternoon and found out the problem, though he has to order a part, I'm sure it will e fixed soon. We could not be happier with their response and service. A great company to do business with.
AC was leaking & they would make a Sunday call. Tech arrived w/a sales guy named ******. The fact that the tech arrived w/a sales guy should have been my first clue something was wrong, but I was desperate at that point living in ******* during the summer. The tech looked at the inside & then went to inspect the outdoor unit. They came in & told me that I needed a new AC. I have a small ************ wanted to charge me almost 17k. I explained that my husband just passed away 2 weeks ago & money was tight, so they started tal... read more
******* claims that they provide "Expert Guaranteed Service" and that if you are not completely happy with their work they will "make it right". I unfortunately have not had this experience and I am definitely not happy with their work. From the onset, their lack of communication has been horrible, it took an entire week just for someone to call me about what was going on. First they they get the wrong unit in, and before confirming, they rip out the old one leaving me with a giant gaping hole and no heating/air until they f... read more
Definitely regret I ever made the phone call to Service Experts the technician came out to service our thermostat because it stopped working fixed the thermostat. We were asked to look at some prices for a new unit and furnace. We looked at the furnace and a/c units and were told we needed more work done under the house replacing **********. We agreed to all work under house and quoted $14,500 then had another person to come out and said we could do the work for $5000 more. I said no we dont want to pay more and then he aske... read more
Techs ***** and **** installed a new HEAT/AC UNIT AND A NEW WATER HEATER TODAY at ********************************** GREAT JOB THANKS ***************************
Lies lies lies!!!!!!!!! I got a 2nd opinion after I was told by the 2 Calverley employees that came out to my home that I needed a brand new unit and mine was no good and they didn't even take 5 mins before telling me this. Keep in mind it's raining so I'm sure the rush job had something to do with that not to mention come to find out you can't run a diagnostic on frozen coils. The techs continued to give me various reasons why i needed to buy a new unit that would cost me at least 8k to start. So they charged me for lies an... read more
I had no issues with the installation. About 3-4 months in, I received a call from a Service Expert employee advising they needed to send a technician to my home to replace a part of the A/C unit. The technicians came in, and much to my surprise, it wasn't a "piece of the unit" but the ENTIRE unit itself. I missed work for the day because of this switch that Service Experts failed to tell me about. The technicians replaced the entire unit. When I closed the door and said goodbye, an obnoxious noise came from the A/C unit. I ... read more
Business response:
Your complaint has been logged and forwarded it to the Management Team for escalation and resolution. Somebody should be in contact with you in the next ***** hours, ideally sooner.
Frequently asked questions about Neal Harris Service Experts
How is Neal Harris Service Experts rated?
Neal Harris Service Experts has a 4.4 star rating with 3,112 reviews.
When is Neal Harris Service Experts open?
Neal Harris Service Experts is open now. It is open 24/7.
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