Neal Harris Service Experts

Dennis W 

on BBB

a year ago

********* Service Experts take their guarantee very seriously. They make it right if you should have a problem. 

Wendy M 

on BBB

a year ago

Punctuality, Responsiveness, follow through. In my short time with *********************, I would not recommend due to poor communication and failure to show up to appointments. Multiple attempts were made to reschedule at which point they never showed up or gave me courtesy calls. I also asked to speak with a manager multiple times to which they do not follow through. Anytime I called back I was told the managers were out, or not available. After canceling my contract they held my refund hostage for 3 months. **************... read more

Eric D 

on BBB

a year ago

This company's name says it all: they are definitely experts in ****. We have used them for **** major component replacements as well as annual maintenance to keep our two furnaces, AC, and peripheral units tuned up, kept in spec, and cleaned. They are knowledgeable, honest, and more than willing to explain what services they're performing and of any issues that need to be addressed. We've tried others, but they're professionalism and outstanding service record with the **** in our home is second to none. 

Chris K 

on BBB

a year ago

I wish I could leave negative stars for the deceitful nature of this company.They have a subscription service where they charge you $10/month and come out to service your HVAC twice a year. When I called them to come service the ***** they charged me $99. Then the technician claimed to see mold. ********, he said this, and created frenzy with the resident, but his report made no mention of mold. When I asked them to provide pictures and a written report of the mold for insurance purposes, my many emails went ignored. I calle... read more

RONALD B 

on BBB

a year ago

I am very pleased with the service that I received. The furnace technician was knowledgeable and highly efficient. He provided great answers to my questions. 

Marc S 

on BBB

a year ago

Have failed to provide service under the advantage program to keep our AC working properly. We've had a total of 41 service calls between July 7th and August 8th 2023 to resolve our failing AC unit that was installed new 3 years ago under the advantage contract. Parts have been replaced multiple times and unit is still not fixed correctly. We are in the midst of the hottest summer in years here in Phoenix area and can't even get the service manager or GM to call us back after 7 weeks of having faulty AC unit. Would not recom... read more

Martin O 

on BBB

a year ago

I just had ******************* with another technician who changed out the evaporator coil on my 7 year old Daiken AC System. Excellent service, available 24/7 at no extra charge, no up charge on warranty parts for my AC system, ******************* and address all of my questions. Also excellent delivery time on the replacement coil. I recommend Service Experts to all of my friends and *********** Clients. Keep up the great work!!!! 

Martha A 

on BBB

a year ago

I signed a service contract under duress, I had Covid. A hard sales pitch hit me, the salesman knew I was sick, but I have no one to blame but myself for not reading what I signed. If you are given a contract from them to sign, run. Its binding forever. On another note, without my knowledge, $5.00 /month (one month it was $15.00 due to their software changes) was automatically deducted from my bank account. I never gave my permission to auto deduct any amount from my bank account, and was never notified of the automatic dedu... read more

Cathy W 

on BBB

a year ago

They installed a faucet on the outside of my house and put it in the same hole the old one was. And charged me $500. I complained, and they said they would give me a refund of two hundred and sixty four dollars and ninety nine cent. That was in march I still have not received a refund.