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Naturescene
- Lawn Services
- Peachtree Corners, GA
About this business
Location details
5182-H Brook Hollow Pkwy, Peachtree Corners, GA, 30071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I signed up and paid for 5 services in March. I did receive one service. However, trying to get them to perform the second service in the time frame as they have stated on their website is proving to be difficult. I had called and spoke with the local office and was told that I was in fact overdue and would be scheduled no later than 7 days. Seven days passed and no service. I called again and was told that I was scheduled for the next day. I called again and then was told that I was scheduled for the next day. Next day came... read more
Business response:
Thank you for your feedback! We apologize for the poor communication and lack of service. This level of customer service falls well short of our standard, and we regret that we made such a poor first impression. We understand that you have elected to discontinue service on this basis, and we have processed a refund for you as of 7/25. We absolutely can do better, and if you find yourself inclined to give us the opportunity, we absolutely will. Please contact us again if there is anything we can do for you!
I have been a customer for several years. Early this spring I called and asked for an analysis of my yard because I had so many bare spots. I was told that on the day of my first application, that would be done. (I requested this review in several emails. The first application finally came many weeks later.) No analysis was done. No message was left about why. Naturally, I contacted the company via email once again. There was no explanation given about why this had not been done. Hence, I terminated the service, which was fo... read more
Business response:
Thank you for your feedback! We apologize for the completely unprofessional service you received. We finally processed a refund as of 7/3. Please let us know if this has not yet reached you, or if there is anything further we can do. The service you received is not representative of our usual standards, and we would love a chance to prove that to you!
The Janesville, WI location is unresponsive. I have spoken with them multiple times about my poor service, I am promised a resolution, then nothing really happens. I have prepaid and either they need to do what is committed in the agreement around aeration and pest spraying or I want and deserve a FULL refund. Call your customers back when you mess up!
After 10+ years of satisfied service, this company has lost my business due to poor customer service. I had to call four times to get a follow up treatment for weeds and despite it being scheduled a couple of times, no one ever came out to service. I tried talking with managers but never got a satisfactory response/solution. They were apologetic but never offered to just come out and do the treatment themselves.
Business response:
We apologize for the unacceptable service you received. We have taken steps at the local branch to ensure against this kind of poor performance in the future. We understand that the regional manager overseeing your local office was in contact to work out a solution with you, but we also completely understand your reluctance to accept further service. We have processed a full refund for your service. If there is anything further we can do for you, we would love a chance to prove that we can do better!
Excellent customer service and response time. It’s been a pleasure doing business as with Naturescape for the last few years.
Business response:
Thank you for your feedback! We're glad to have you as our customer, and we look forward to continuing to work with you. Please be sure to let us know if you ever have questions or concerns; it's important to us that you're happy with your property and our service!
We have used Naturescape for the past several years. I have always been very happy with the job they do, the way our lawn looks, and the customer service I have received. If I have ever had an issue with an area of my lawn that I felt needed repeat treatment, I called and someone always came out within a very reasonable amount of time for a reapplication or it was addressed further at their next visit. I have read the negative reviews on this site and can honestly say, that has not been my experience with this company. They ... read more
Business response:
Thank you for your feedback! We appreciate you taking the time to share your experience. This is the level of service we strive for every day, and we're glad to hear you are letting us put our guarantee to work for you. If you ever have any questions or concerns, don't hesitate to contact us. We're glad to be working for you!
I submitted this review on a different website on 5/18/18: Received a bill 1/18/18 for the 5 lawn care program. Prepaid on 2/13/18. Today is 5/18/18 and I have not had one lawn application. Our neighbors (different companies) have all received their first applications. 5 lawn care applications and it is already the middle of May. When I called the company 2 weeks ago, they stated they were a little behind because of the snow storm. I have NOT heard anything from them since. Very disappointed. If they EVER SHOW UP, I will not... read more
Scheduled an aeration in the Fall of 2017 and put flags by sprinkler heads and underground downspouts. The technician ran over and cracked two of the underground downspouts despite being flagged. I have called numerous times to have Naturescape rfollow through on their proposed remedy. Each call results in a run-a-round with the person answering the phone and stating at the end of the call that a manager will get back to me. Have yet to get a follow up call telling me when things will be fixed.
Business response:
Thank you for your feedback! We apologize for the damage to your property and the unprofessional lack of follow-up. We have reached out to our Muskego location, and we understand that they have arranged to come out today (5/17) to make the necessary repairs. We have also taken administrative steps within that location to ensure against this kind of poor service in the future. We do hope that, once the repairs are performed, that the situation will be resolved to your satisfaction. If not, however, we will gladyl continue wor... read more
all the other lawn care services in my area have done there customers yards weeks ago mine looks terrible you are going to have a hard time getting mine caught up to the look of all of my neighbors there's look great they are mowing there's for the second time and I don't even have much grass you need to work weekend etc or whatever you have to to catch up we are working long hrs and weekends to get are customers there RVs delivered. I work at RV dealership and we will not disappoint are customers you get a 1 Starr for servi... read more
Business response:
Thank you for your feedback! We apologize for the unprofessional lack of response you received. While we are limited by both weather and available daylight, we should have made a greater effort the first time you called to get out to your property and give you the service you deserve. We have reached out to our Eau Claire location, and we understand that they have arranged to be out to your property by next Tuesday (5/22) at the latest. Once we have done so, you should see a dramatic improvement in the quality of the lawn, a... read more
Frequently asked questions about Naturescene
How is Naturescene rated?
Naturescene has a 3.3 star rating with 256 reviews.
When is Naturescene open?
Naturescene is closed now. It will open on Monday at 8:00 a.m.
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