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Nature's Own Chimney Cleaning
- Chimney Sweeps
- Houston, TX
About this business
Location details
11207 Switchgrass Ln, Houston, TX, 77095, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
nothing
Business response:
Thank you for sharing your most recent experience with our company. Your feedback helps us to continue to provide a great service for all of our customers.
Business response:
Thank you for sharing your most recent experience with our company. Your feedback helps us to continue to provide a great service for all of our customers. We do apologize for the dust in your house and would be more then happy to take care of this asap for you.
They set a trap...took my money and said they would come back to check the trap in a week. That was almost 2 years ago. Still waiting...
Business response:
Good Morning, We always cover all of our customers to go back for free to check any of our work. Our records do show that we did leave you a message and have not received a phone call to schedule your service. 2 years later and we will still honor our warranty, but we can't schedule the service without a phone call. Thank You, Management
The technician was supposed to arrive at 8:00am and call me 20 min. before arriving. I got to the house before 8:00, but never got a call. The tech. arrived at 10:20. He did a good job, but a charge of $70.00 to stick a brush on a long wand up the dryer vent seemed a bit too much.
Business response:
Good Morning, We do apologize for any confusion, however we had you scheduled between 8-11 as we always do 3 hour windows. The dryer vent process does require a brush, vent blower and many other tools depending on the severe of the clog. We do think that $70.00 is well worth the prevention of a house fire also. We appreciate your business.
The men that came out were very friendly but they did not clean the chimney. They only vacuumed the fire box and inspected it. Also, when he vacuumed out the fire box he didn’t have his vacuume hooked up correctly and sent soot shooting out into the house and didn’t even notice. I had to open all my doors and windows and dust the whole place when they were done. He did remove a dead bird and warned me beforehand so I could get my toddler distracted which was very considerate.
Business response:
Thank you for sharing your most recent experience with our company. Your feedback helps us to continue to provide a great service for all of our customers. We do apologize for the dust in your house and would be more then happy to take care of this asap for you.
Our relationship started off well but took a turn when the project I hired them for they weren't able to complete due materials they were not able to find to install which was paneling to my fireplace. A refund is due to me that has been promise back on 1/12 and still have no refund check.
Business response:
We were trying our hardest to accommodate you with the panels. Unfortunately the panels would cost us a bit more to pick up and install .We have awarded you the refund due to the charge having to be increased. Now the conversation we had yesterday we have come up with the solution of having a technician hand deliver the check to you today. We have made this right and will continue to.
Excellent service
Business response:
Thank you for sharing your most recent experience with our company. Your feedback helps us to continue to provide a great service for all of our customers.
The Chimney Sweep walks in, says I can already tell you from the looks outside, it doesn't look good. Then proceeds to inspect the inside of the fireplace. Points out some minor surface cracks. Says I can't use the fireplace till I replace all 3 refractory panels. Suggests not to clean till I repair. Says they can repair for over 1100 dollars. I ask him if there are any other issues, he goes outside to inspect. Says no other issues. So I'm not sure what he meant when he walked in about it not looking good from outside. Sound... read more
Business response:
Good afternoon , I am glad we were able to contact you today regarding this matter. During our conversation it looks like the technician brought up replacing the panels as a solution to addressing the cracks in them . Basically applying the refractory mortar was a quick fix or band aid to correct the problem. We will be having another technician out there to reinspect the chimney and firebox to make sure everything is ok. The technician coming out will also look at the cleaning you did as well as the repair you did . We will... read more
The technician was friendly, and explained everything that was needed. On the first visit, he informed me that I didn?t need my chimney cleaned, so they didn?t charge me for that visit. However, in order to talk about the charges, and schedule the second visit (for them to install a new chimney cap), I had to speak to the supervisor on the technician?s phone. I also think they were a little more expensive than others may have been.
Business response:
Thank you for sharing your most recent experience with our company. Your feedback helps us to continue to provide a great service for all of our customers.
Frequently asked questions about Nature's Own Chimney Cleaning
How is Nature's Own Chimney Cleaning rated?
Nature's Own Chimney Cleaning has a 4.3 star rating with 1,206 reviews.
When is Nature's Own Chimney Cleaning open?
Nature's Own Chimney Cleaning is closed now. It will open tomorrow at 9:00 a.m.
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