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National Seating & Mobility
- Medical Supplies
- Franklin, TN
About this business
Location details
302 Innovation Drive #500, Ste 220, Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible service very unprofessional !! Always getting the run around when it comes to getting the right parts.
This is the best mobility company I’ve ever been with I wanna say a special thanks to Nicole and all the ladies in the office and all the guys in the back that work on the chairs you guys are awesome. I want the world to know that you guys are the best mobility company in the United States, thank you for all your help. You guys never let me down and I want to send business your way. Thank you so much.
This is pretty much the worst of the mobility companies out there. Horrible customer service. Horrible response time. No care for client or their well-being. It took from April 2022 to late Jan. 2023 to FINALLY resolve my issue. They do not in any way support their customers, not ones paying cash, or ones paying full tilt thru **** ****insurance and certainly NOT anyone on medicare or medicaid. Seems like a mobbed up business bleeding the system of cash while ruining peoples lives. I am privileged to have been able to pay ou... read more
Very disappointing service. I have federal *********************** and nsm was handling my wheelchair order. My therapist sent my order to them in late Nov 21 and I waited months until I realized something was wrong. No word. I contacted nsm and they said my insurer had a preautorization process and nsw was still waiting. My insurance does NOT have this requirement. The onus was put on me to call insurer and nsm to clear this up. No one from nsm took the time to figure this out, just put it to the side for months. They deal ... read more
Business response:
Thank you for contacting National Seating & Mobility and bringing this matter to our attention. We respectfully ask that you close this BBB Review. NSM has responded to the client's concerns and continues to notify the client directly. Respectfully, NSM
Very disappointing service. I have federal *********************** and nsm was handling my wheelchair order. My therapist sent my order to them in late Nov 21 and I waited months until I realized something was wrong. No word. I contacted nsm and they said my insurer had a preautorization process and nsw was still waiting. My insurance does NOT have this requirement. The onus was put on me to call insurer and nsm to clear this up. No one from nsm took the time to figure this out, just put it to the side for months. They deal ... read more
Business response:
Thank you for contacting National Seating & Mobility and bringing this matter to our attention. We respectfully ask that you close this BBB Review. NSM has responded to the client's concerns and continues to notify the client directly. Respectfully, NSM
This is about national seating and mobility. They told me I was getting a 4 wheel scooter since April, they knew my insurance was medicare and medicaid and that they do not pay for 4 wheels. My Dr. sent reports stating why I need a 4 wheel, I'm a big person and I suffer from vertigo so I need something stable. My insurance agent also was misleading about my benefits from ******. I found out today I'm getting a little 3 wheeler that I actually weigh more than. I know I can't get anything better but I think they just need to b... read more
Business response:
Thank you for contacting National Seating & Mobility and bringing this matter to our attention. We value our clients and appreciate the opportunity to service them. NSM will respond to the client's concerns and notify the client directly. Respectfully, NSM
I have but noting but problems with NSM when got my *********************** Q700 HD mid-wheel wheelchair. The first repair happens 6o days or so after getting a power wheelchair. it was sent back to the factory to be fixed. this took 60 or more days. I wanted to report this to my state disability action group, the chair was under warranty, and I had no case. As of yesterday, July 9, 2022. the same problem happing again on the same side.
I have but noting but problems with NSM when got my *********************** Q700 HD mid-wheel wheelchair. The first repair happens 6o days or so after getting a power wheelchair. it was sent back to the factory to be fixed. this took 60 or more days. I wanted to report this to my state disability action group, the chair was under warranty, and I had no case. As of yesterday, July 9, 2022. the same problem happing again on the same side.
Going on 7 months still no words as to when my chair will be ready sitting here waiting on the painkillers to kick in after having to go everywhere and my leg is starting to swell again and they have to nerve to get angry at me because they made a mistake and tell me that they don't want to deal with me after they finish the chair I don't see how a company that deals with disabled people can be so callous
Business response:
Thank you for contacting National Seating & Mobility and bringing this matter to our attention. We value our clients and appreciate the opportunity to service them. NSM has responded to the client's concerns and notified the client directly. Respectfully, NSM
Frequently asked questions about National Seating & Mobility
How is National Seating & Mobility rated?
National Seating & Mobility has a 1.4 star rating with 69 reviews.
When is National Seating & Mobility open?
National Seating & Mobility is closed now. It will open at 8:30 a.m.
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