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National Seating & Mobility
- Medical Supplies
- Franklin, TN
About this business
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Location details
302 Innovation Drive #500, Ste 220, Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My wife’s wheelchair has not taken a charge- the battery needs replaced- I called in April- it is now August- the chair beeps and flashes ALL day- it runs very slow- she is confined to a wheelchair and this is NOT at all acceptable. NSM said that we received a new chair which we did not. The mix up is on YOUR END you need to fix it!! HORRIBLE HORRIBLE Customer Service!!!
If there were anywhere else on the planet I could do business to get my wheelchair needs met I would travel there rather than deal with NSM of Albany, New York. Do not return phone calls, are unfriendly in the office and totally unproductive team. If there was a zero star I would leave it. Go to any other DME provider other than NSM. Warning given.
Regrettably, zero stars is unavailable. I worked with the branch in Middle Village NY, but it's clear from other reviews and complaints that the problem is nationwide. Let me start by saying that I have been dealing with wheelchair vendors for more than 50 years. So I have a large basis for comparison. This company has the very worst -- and by far the worst -- service of any I have encountered in all that time. As others note, they do not answer emails or phone calls. If you persevere and wait for an agent (which can take 45... read more
Hello, Your Burnaby, BC location has the worst customer service. My wheelchair warranty is available until December, 2024. None or the tech’s can repair my chair on-site. I had to hire an independent contractor. My independent contractor repaired my wheelchair quickly. I expect to be reimbursed. Your Burnaby, BC office refuses to respond. Aweful service. Regards, *****
Jeff D***** NSM is extremely knowledgeable and helped me tremendously ! Understanding my needs as a C56 quad for 44 years required all his credentials! I’m much more confident with NSM and feeling good about going about my life! I would highly recommend you call them no matter what chair you have or who you currently use!
<span style="vertical-align: inherit; vertical-align: inherit;">Never answer phone calls. Always getting the run around on parts . Penny the manager out or Albany branch is an ***!! So unprofessional. Unfortunately NSM is the only company in my area that services my power chair. No regards for people who are disabled!!</span>
Albany NY location no better unreturned phone calls chair less than 2 years old and it's a 380 lb doorstop 100% unusable no such thing as customer service with this company. Maybe Medicare will care since they spent thousands on this. Company should be closed down they are hurting mit helping the disabled people they don't care to serve. Called a different company in our area and they said they aren't allowed to help us because chaur came from National Seating and Mobility. You provide seating but don't provide mobility
Huntington valley, PA location is absolutely terrible. Totally unprofessional and incompetent. Had a estimated repair date of 3 weeks. After they received my parts, they still did not schedule a repair visit. My repair date past a week and a half and I called there since it has been over a month total now. They said yes your part has been here, let's schedule you now, this is on 4/17/24, they gave me a date to come to my home 5/24/24, five more additional weeks. When I asked why they waited for me to call for them to schedul... read more
I can’t get anyone on the phone for one! I sent a message when I got the chair that the batteries were not holding a charge. This has been going on for a couple of years. Well I finally got through and told them about the batteries and also advised the arm material was crack and so was the back of the chair. They sent someone out to repair the seat cracks but didn’t bring any batteries which was the main reason I called. Now they won’t call back and will not answer my calls!!!!! I am so ****** that they would treat a disable... read more
Frequently asked questions about National Seating & Mobility
How is National Seating & Mobility rated?
National Seating & Mobility has a 1.5 star rating with 70 reviews.
When is National Seating & Mobility open?
National Seating & Mobility is closed now. It will open on Monday at 8:30 a.m.
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