National Seating & Mobility

brian a 

on BBB

a year ago

I got a new scooter after placing a order in November of 2023. I think delivery was in February or start of March. went without one as they don't have loaners as they are required to per their ************ scooter worked maybe 2 weeks before the connector failed. they stated parts on back order. checked with Pride. they said they had plenty in stock. They just called me two weeks ago to set up an appointment for this week to finally fix it. They NEVER SHOWED UP! NO CALL NOTHING. NO RETURN PHONE CALL EITHER. I NEED THIS FOR W... read more

Angela F 

on BBB

a year ago

This company is awful. I was trying to get a special needs bed for my son. They harassed me for the information that I provided ten times, and they continued to claim they didn't get it. Even though I sent it. His behaviorist at school sent it to where they said. It was sent over ten times to where they said to send it. Then they said because they didn't get it, they were canceling after jerking us around for over a year. Complete incompetence and waste of time. 

James S 

on BBB

a year ago

My wife’s wheelchair has not taken a charge- the battery needs replaced- I called in April- it is now August- the chair beeps and flashes ALL day- it runs very slow- she is confined to a wheelchair and this is NOT at all acceptable. NSM said that we received a new chair which we did not. The mix up is on YOUR END you need to fix it!! HORRIBLE HORRIBLE Customer Service!!! 

Kate W 

on BBB

a year ago

If there were anywhere else on the planet I could do business to get my wheelchair needs met I would travel there rather than deal with NSM of Albany, New York. Do not return phone calls, are unfriendly in the office and totally unproductive team. If there was a zero star I would leave it. Go to any other DME provider other than NSM. Warning given. 

Christopher B 

on BBB

a year ago

Regrettably, zero stars is unavailable. I worked with the branch in Middle Village NY, but it's clear from other reviews and complaints that the problem is nationwide. Let me start by saying that I have been dealing with wheelchair vendors for more than 50 years. So I have a large basis for comparison. This company has the very worst -- and by far the worst -- service of any I have encountered in all that time. As others note, they do not answer emails or phone calls. If you persevere and wait for an agent (which can take 45... read more

Edward N 

on BBB

a year ago

Hello, Your Burnaby, BC location has the worst customer service. My wheelchair warranty is available until December, 2024. None or the tech’s can repair my chair on-site. I had to hire an independent contractor. My independent contractor repaired my wheelchair quickly. I expect to be reimbursed. Your Burnaby, BC office refuses to respond. Aweful service. Regards, ***** 

Bart B 

on BBB

a year ago

Jeff D***** NSM is extremely knowledgeable and helped me tremendously ! Understanding my needs as a C56 quad for 44 years required all his credentials! I’m much more confident with NSM and feeling good about going about my life! I would highly recommend you call them no matter what chair you have or who you currently use! 

Todd H 

on BBB

a year ago

<span style="vertical-align: inherit; vertical-align: inherit;">Never answer phone calls. Always getting the run around on parts . Penny the manager out or Albany branch is an ***!! So unprofessional. Unfortunately NSM is the only company in my area that services my power chair. No regards for people who are disabled!!</span> 

Timothy L 

on BBB

a year ago

Albany NY location no better unreturned phone calls chair less than 2 years old and it's a 380 lb doorstop 100% unusable no such thing as customer service with this company. Maybe Medicare will care since they spent thousands on this. Company should be closed down they are hurting mit helping the disabled people they don't care to serve. Called a different company in our area and they said they aren't allowed to help us because chaur came from National Seating and Mobility. You provide seating but don't provide mobility