National Seating & Mobility

Lori V 

on BBB

a year ago

My son has been trying to get chairs through this company for over a year and a half for his little boy who is disabled. These chairs could help my grandson. He has called numerous times and gets no response. . Meanwhile this company has his money and refuses to return his telephone calls. These chairs can mean the difference in the quality of life for my 3 year old grandson. The company just doesn’t seem to care. At this point we don’t know what to do anymore. Take a loss on money that we can’t honestly lose. It’s been over... read more

Maria G 

on BBB

a year ago

My son is a quadriplegic and a employee from Travis now National mobility my son needs his wheelchair to go to his urologist to have his catheter changed once a month and his old wheelchair is like 10 years old a new one was implemented but was not right one for his needs. Therapist Eddie was working on his case. New wheelchair was picked up to make adjustments & brought back and it didn’t work for Gabriel needs so chair was picked up and I tried making contact with Eddie as to where are we with the new wheelchair and he nev... read more

Anthony W 

on BBB

a year ago

I qualified for a power chair from National Seating and Mobility over a year ago and I still haven't received it. An agent with the company told me that it has been marked as picked up by me. They obviously charged my insurance and now I can't even get anyone on the phone. This is so frustrating. 

Adrienne C 

on BBB

a year ago

If I could give negative stars I would. HORRIBLE company to deal with & we are forced to because they are literally the only ones around that do wheelchair repairs. Waiting 3 months now to get a manual chair fixed that is 100% out of commission. Took it in after 2.5months of waiting bay to be told that the back couldn’t be fixed so they did everything else except the most important part. Again leaving us with a non working chair & no idea when it will be fixed. Can’t figure out where parts are, takes months to even get parts... read more

TaeJanae T. 

on BBB

a year ago

You don't get call back. They lie and tell you they have sent paperwork to insurance company. The financial processing manager Lisa is very rude. And tells you too lie to your doctors and insurance company that she's working on it. You have too be afraid to call or you may not even get your power wheelchair. How are they able to do this I have given up I'll be deceased by the time they call or even do the paperwork or even respond to the insurance company. They don't care for the disabled. It's not them or there family. Sad ... read more

Justin B 

on BBB

a year ago

I bought a stair lift from this company due to my 13 year old becoming recently paralyzed. At first they were great, came right out and measured. Upon installation there was a clearance issue which needed a small wall removed. New wall and 500 dollars later, wall complete and the boy had a chair to get in and out of house. Week later The lift dies. They came out days later and replaced battery. Maybe a week later I noticed a smell coming out of unit and unplugged it. Days later they came out and noticed circuit board was mel... read more

Todd H 

on BBB

a year ago

Terrible service very unprofessional !! Always getting the run around when it comes to getting the right parts. 

Phillip F 

on BBB

2 years ago

This is the best mobility company I’ve ever been with I wanna say a special thanks to Nicole and all the ladies in the office and all the guys in the back that work on the chairs you guys are awesome. I want the world to know that you guys are the best mobility company in the United States, thank you for all your help. You guys never let me down and I want to send business your way. Thank you so much. 

rose m k 

on BBB

2 years ago

This is pretty much the worst of the mobility companies out there. Horrible customer service. Horrible response time. No care for client or their well-being. It took from April 2022 to late Jan. 2023 to FINALLY resolve my issue. They do not in any way support their customers, not ones paying cash, or ones paying full tilt thru **** ****insurance and certainly NOT anyone on medicare or medicaid. Seems like a mobbed up business bleeding the system of cash while ruining peoples lives. I am privileged to have been able to pay ou... read more