National Car Rental

Steve V. 

on Yellow Pages

9 years ago

Wow. A very late rental, about 1245am, and there were at least 25 other customers. The woman at the desk got us all going very quickly. I really appreciated her efforts since I had a 2 hour drive. 

J G. 

on Yellow Pages

9 years ago

I use National Car Rental anytime I need to rent a car. As an Emerald Club member, I bypass the counter and walk directly to the Emerald Club Aisle and choose the vehicle that suits my needs. For work, I need the Chrysler Dodge Caravan or Town and Country and there is always one available. This is my "go to" car rental company! 

Lilly B. 

on Yellow Pages

9 years ago

My visit to National was from SF airport. The team was professional and informative. I rented a Red Ford Mustang convertible. The car was well serviced and a pleasure to drive. The return experiance was easy and efficient. Even though I had to return it to a different place. Thank you 

David V. 

on Yellow Pages

9 years ago

I am a emerald member and it took me 30 minutes to process out. I got the car waited to leave got on the toll way in Chicago only to look down and see I had less than an eighth of a tank of gas. shame on me for not checking, but shame on National for putting me in that position. Add insult to injury, I had to return the car full. 

Kevin S. 

on Yellow Pages

9 years ago

I've been renting at this facility for a couple of years and have become a regular customer. The people at the check out, greeters and check in are the best!!! Caring, sincere and a joy to meet. I even get a hug now and then. In this day and age when we have to be politically correct all the time, it an enjoyment to greet such a caring staff. Kudos to all the staff and management. Kevin Stiles 

Mike M. 

on Yellow Pages

9 years ago

Absolutely horrible experience at National Car Rental in Louisville, KY. First of all, there is no option to go straight to the cars, "pick one and go", something National markets as an advantage over their customers. When I got to the counter, there was quite a line, which is no big deal, however, the three people behind the counter were incapable of helping three people at a time, they all three seemed to be working with one person at a time. Then, after 30+ minutes in line, I got my contract and went to the lot where over... read more

George C. 

on Yellow Pages

9 years ago

Reserved a one-way rental in their website, was given an estimate of $9.75 after rewards credit. When picking up the car, was charged $12.49. No big deal. When returning the car, was shocked to get a bill of $78.78. I was never made aware of the extra charge and never agreed. Actually if I knew, I would never book it. It's clearly a fraud of ripping unknowing customer off with hidden charges. Be very careful when dealing with them. 

Mike B. 

on Yellow Pages

9 years ago

Had a good experience with National. Canceled with other lower cost option to go with the dependability of National. Their shuttle pickup is prompt and consistent and the option of the Emerald Aisle is my favorite feature. This particular trip there was no minivan immediately available, yet as soon as I mentioned it to an employee, one was brought up in minutes. The exterior had water spots all over the windows so I had to rewash it at our local car wash. That was no good. Overall I would recommend this location to others. 

Daniel B. 

on Yellow Pages

9 years ago

The car was great, the experience checking in and out was fast and fine, except that they changed me for 30 days (my original contract), which I didn't notice at check-in, instead of 20 days that I actually had the car. I've called customer service twice, one rep was nice, said they have to send an email to the area manager who will contact me to adjust my charges. She said I would here from the manager before the close of business at 6 PM. After no contact after a few days, I called again to customer service. I was polite a... read more