National Car Rental

Mario S. 

on Yellow Pages

9 years ago

I picked the car on a heavy rain Sunday night, so I picked the first one I saw, BIG MISTAKE, the car was awful, the engine made strange noise, the steering wheel kept turning right and it was dirty inside. A couple days later I found out the probable cause of the noises and the steering issue, I saw the car had a nice impact from below right on the front right wheel, I tried to call National to change the car with poor luck, so I made a complain online with no response so far. I just deliver the car the other day and I just ... read more

Kathleen B. 

on Yellow Pages

9 years ago

The shuttle bus from the terminal at Detroit's Metro Airport was easy to locate and the wait was only 2 minutes. The Emerald Aisle had a variety of cars to choose from. Returning the car was easy as well. It was a very pleasant experience dealing with National Car Rental. 

Richard W. 

on Yellow Pages

9 years ago

Despite several days without freezing temps the car was unwashed allegedly because of concerns locks would freeze. The inside of the car had not been wiped down for a long time and was very dirty. I ran the car through a car wash first thing and wiped off most of the dust and dirt. Plus, most of the cars available were KIAs or other foreign makes. This is Detroit! I found a nice Chevy and the car ran well, the check out and check in were handled smoothly and the price was fair. 

Gary A. 

on Yellow Pages

9 years ago

I had a fantastic experience with the National team at the Detroit Airport during a recent trip. They were extremely helpful when I arrived to select my car and when I returned the gentleman who checked me in kept thanking me and making sure I had a good experience. The bus driver taking us back to the terminal even checked to make sure I didn't leave anything in my car. You have my business going forward National!! Keep up the good work. 

Jillian H. 

on Yellow Pages

9 years ago

Start to finish, everything was smooth. Absolutely no issues. Emerald Club is the way to go! Detroit has great staff! So friendly, even in 10 degree weather! 

Evelyn S. 

on Yellow Pages

9 years ago

National Car Rental is the 'cream of the crop' of car rental agencies. I've been traveling for work since 11/2010. I've used Avis, Thrifty and Enterprise. I'm more than satisfied with National. I'm always surprised by their friendliness. When I returned my car to DTW last Thursday the kindest gentleman checked me in and suggested that I can sit in the car and wait for the shuttle because it was so cold and windy. That's the difference - their kind details. At BWI, the kindest driver would offer their hand to help you on the ... read more

Danny M. 

on Yellow Pages

9 years ago

This being my very 1st Emerald Club rental, I was instructed to pick any vehicle under this enormous carport and drive it to the checkout gate. I picked a vehicle and proceeded to the check out gate. She took my ID, checked me in and sent me on my way. I then went to check my Credit Card activity in relation to the rental and saw an authorization for $1000+ when my estimated charges was only $193.46. Concerned and curious about the authorization I contacted National customer service and was told "Don't worry about the author... read more

Lloyd F. 

on Yellow Pages

9 years ago

Car was ready, warmed up, and full of fuel. Check-in was smooth and efficient. There was a bus waiting at the airport to take me to the off-airport rental location and one waiting when I returned the car. Rental return was a smooth as checkout. Used Priceline name-your-price to reserve this car. 

Gregg R. 

on Yellow Pages

9 years ago

I am a Presidents Club level at Hertz and they will never see me again. After weeks of dealing with the worst Hertz location in the world (Detroit Metro airport) i made the jump to National. They gave me Emerald Executive status and I was treated like a king. Got off the bus and was greeted by an attendant (something Hertz never does) and immediately shown to a Jeep Grand Cherokee. YOU really do have your choice of any car in the aisle and there was an assortment to choose from. Minivans, pickups, SUV. You name it and they w... read more