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Napleton's Schaumburg Subaru
- Automotive
- Schaumburg, IL
About this business
Location details
911 W Higgins Rd, Schaumburg, IL, 60195, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Excellent to work with!
Business response:
We're so glad you enjoyed working with our team here at Tri-City Subaru! Thank you for your business and please don't hesitate to reach out if we can be of service again in the future!
Excellent customer service throughout my buying experience.
They need to work in customer relations better I would not buy from them. Their sales people are not a great experience.
Upon submitting an inquiry about the vehicle, I received a prompt reply, followed by lots of details.
Very responsive and no bait and switch sales tricks
Dealer was responsive and helpful. Looking forward to doing more business with them.
Business response:
Thank you for the five-star review of Subaru of Gainesville! We're glad to know that our team was responsive and helpful during your visit. We will continue to work hard to provide you with the best possible experience next time.
Kind and informative!!
Business response:
Hi Joyce, Thank you for the kind words! I am so pleased you had a positive experience with our team. Being informative and treating our customers with care is exactly what we strive for every day. We truly appreciate you choosing Freehold Subaru! Steven Boyce, GM
Rude customer service
Business response:
Hi Brisa, I'm very sorry to hear about your experience, and I appreciate you taking the time to leave a review. We strive to treat every customer with respect and professionalism, so I'm sorry to hear you felt otherwise. I'd like to learn more about what happened to address it properly. If you're open to it, please feel free to contact me directly at the dealership—I'd genuinely appreciate the opportunity to speak with you and make things right. Steven Boyce, GM
Donât bother even calling on those wires about the car and heated seats. Donât work. Cancel the electronic safe parking. They are so rude and treat you like a dog. Donât even waste your time.
Business response:
Michelle, I am very sorry to hear about your poor experience with the car's features and how you were treated. This isn't typical for us, and our high ratings on CarGurus and Google reflect that we usually provide great service. Please call me at 732-677-5112 ext 202 so I can understand what happened and make it right. Steven Boyce, GM
Frequently asked questions about Napleton's Schaumburg Subaru
How is Napleton's Schaumburg Subaru rated?
Napleton's Schaumburg Subaru has a 4.5 star rating with 3,357 reviews.
When is Napleton's Schaumburg Subaru open?
Napleton's Schaumburg Subaru is closed now. It will open at 10:00 a.m.
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