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Napleton's Schaumburg Subaru
- Automotive
- Schaumburg, IL
About this business
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Schaumburg, Illinois, the staff at Napleton's Schaumburg Subaru will help you find the Subaru vehicle you want. At Napleton's Schaumburg Subaru we offer a searchable online inventory of 2015-2016 new Subaru cars in Schaumburg, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive. Our sales staff will help you find that new Subaru or quality used car that you ... read more
Location details
911 W Higgins Rd, Schaumburg, IL, 60195, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They were very helpful. Unfortunately during my inspection I discovered an oil leak that they would not fix before I purchased the vehicle. So I did not purchase that vehicle.
Quick response to questions with good follow up.
They got back in touch and we ended up going there and test-driving three different cars. They helped us sort through different options and we bought a car. Sales guy was very attentive and knowledgeable. No high pressure.
I was interested in 2 vehicles they had on the lot with in 24 hrs come to find out they were both sold and I was still told they were available once I told them “no it shows online both are sold”. They claim they sold the night before but has no intentions on letting a potential customer know but they did state they put a similar car aside for me to look at. I drive 50 minutes and the car I was showed was nothing similar the sales guy who Bri hd help me clearly showed no interest in helping me! The min I said no I don’t like... read more
Service online was prompt and courteous.
Great dealership, the main man at this location is “No Fuss Russ”. I promise you won’t be disappointed.
I bought my new used car here at the end of April. The process was low key. I loved that. I was given a fair offer and a fair trade-in value for my vehicle. I was disappointed that the driver’s heated seat was broken. I was given $300 for that (although I learned it will probably be double that to fix it). I wish they would have informed me how long XM radio would be on my car. Overall, I am satisfied.
Phenomenal
Promptly responded...reply invited to visit and test drive vehicle. Neglected answering only and original important question from inquiry submitted. After asking again for answer to original question from response...was given brief one sentence answer. Hey...it was an answer tho. Finally.
Business response:
It's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to our General Manager Chris Napleton at subaru@napletonmail.com or at (847) 884-6000 to discuss this further.
Frequently asked questions about Napleton's Schaumburg Subaru
How is Napleton's Schaumburg Subaru rated?
Napleton's Schaumburg Subaru has a 4.5 star rating with 2,832 reviews.
When is Napleton's Schaumburg Subaru open?
Napleton's Schaumburg Subaru is closed now. It will open at 10:00 a.m.
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