This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Napleton's Schaumburg Subaru
- Automotive
- Schaumburg, IL
About this business
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Schaumburg, Illinois, the staff at Napleton's Schaumburg Subaru will help you find the Subaru vehicle you want. At Napleton's Schaumburg Subaru we offer a searchable online inventory of 2015-2016 new Subaru cars in Schaumburg, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive. Our sales staff will help you find that new Subaru or quality used car that you ... read more
Location details
911 W Higgins Rd, Schaumburg, IL, 60195, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Very helpful, friendly. Nick in sales and Marcin, Manager. I did buy this car as it was exactly as described and just what I was looking for. Would recommend to anyone.
Business response:
Don, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Schaumburg Subaru! Enjoy your new vehicle. Until the next time we meet, take care!
A Napleton Subaru salesman replied to me with an invitation to test drive their 2016 car. After a couple of weeks, I made it out,, saw the car in person, and did a test drive. It was nice,, but not in mint condition for only 2 years old and low miles. (worn front tires, curbed wheels, a number of nicks and scratches on the paint. Additionally the "tire alert" warning light was on. I was told it was just from sitting in the cold...sadly, no effort was made to correct the warning light situation before or after the test drive.... read more
Business response:
We really appreciate your feedback. We regret to hear the car fell short of your expectations and we could not reach an agreement on it. We do hope we can be of assistance in the future. Take care!
Professionally fast service and great deal
The car did not work out but the dealer was great to work with.
Business response:
Thanks for your honest feedback, John. If you would like to discuss anything further, please don't hesitate to reach out. We are always happy to help!
bought the car from here but super disorganized we negotiated before and then they tried to change everything on me took hours what should of took one.
Business response:
Lindsey, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to address your concerns. Please reach out to our General Manager, Chris Napleton, at subaru@napletonmail.com when you have a chance. Thank you, and we look forward to hearing from you.
Surprisingly they do not take credit card only cash or cheque. Moreover when we asked to hold the car for us for one day they denied
Business response:
Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to address your concerns. Please reach out to General Manager, Chris Napleton, at subaru@napletonmail.com when you have a chance. Thank you, and we look forward to hearing from you.
I found a car online with an acceptable price. I arranged financing via the phone and accepted at list price. I drove 3.5 hours to the dealership. I had written agreement with sales man on price and that everything was complete just sign and drive. I arrived to a purchase order with a $500 increase from agreed price. When I asked to change the price the new purchase order came out with the change but the bottom line only decreased by $100 approx. I inquired as to how that could be. They remarked that they had left off an imp... read more
Business response:
Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our manager would really like to speak with you more regarding this matter. Please reach out to our General ManagerChris Napleton at subaru@napletonmail.com. We look forward to hearing from you.
Had a deal worked out, then they changed everything to their benefit. We walked away, we dont deal with people who give their word and a handshake then call you one hour later and want to change everything. If you are not as good as your word then how good are you?
Business response:
Hi Roberta, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to our General Manager, Chris Napleton, at subaru@napletonmail.com to discuss this further.
Great communication and fantastic experience working with them!
Business response:
Hello, thank you so much for your positive comments about Napleton's Schaumburg Subaru! Please don't hesitate to reach out if there's anything additional we can do for you. We hope to see you soon!
Frequently asked questions about Napleton's Schaumburg Subaru
How is Napleton's Schaumburg Subaru rated?
Napleton's Schaumburg Subaru has a 4.5 star rating with 2,832 reviews.
When is Napleton's Schaumburg Subaru open?
Napleton's Schaumburg Subaru is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com