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Napleton's Schaumburg Subaru
- Automotive
- Schaumburg, IL
About this business
Location details
911 W Higgins Rd, Schaumburg, IL, 60195, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Ming was great. We drove three hours to see this car. Once we test drove it, we knew we would buy it. During our test drive, the SRS light popped up. Because we had limited time, and we wanted to leave Fremont before traffic hit, Ming rushed the car to the Acura dealership across the street to diagnose the issue. They weren’t able to fix it, but they made arrangements with our local Acura dealer to fix the issue. It was seamless, and they handled everything from diagnostics to payment. It was worth every minute of our drive ... read more
This was the first vehicle I saw and test drove during my search, and I liked it. I made an offer about a week later, but was asked to put down a $1,500 holding fee, which I wasn’t comfortable with. There was minimal follow-up from the dealership, and when I tried to complete the purchase online, the price didn’t match what I had been quoted. It didn’t feel like there was much effort to actually move forward with the sale, so I decided to continue shopping elsewhere.
Business response:
Kay, we appreciate your feedback and are sorry to hear about the miscommunication during your sales process. We aim for a seamless buying process, and it seems like we fell short in this instance. If you would consider giving us another chance or want to discuss this further, please don't hesitate to reach out. Thank you, Bob Ferguson - Sales Manager - 317-705-7875
Good dealer
Business response:
Hi Ramin, we really appreciate your positive review! Feel free to stop by if you ever need any more help.
Did well, had a great sales person .
Business response:
We are so happy that our Tri-City Subaru team delivered an excellent experience. Thank you, Patrick!
Dave was great!
The process is going on
Business response:
We appreciate you reaching out to share this update, Emmanuel. Our team at Tri-City Subaru is here to help every step of the way!
Excellent communication.
Business response:
Danielle, I’m glad to hear the communication stood out to you. Keeping customers informed every step of the way makes a big difference. Thanks for sharing that. Steven Boyce, GM
Didn’t buy a car, needed one quick and they didn’t have quite what I was looking for. The experience was great though, I will go back and refer friends there.
The Dealership was Terrific continually communicating with me and making me comfortable. We had a scheduled appointment however I purchased a different Vehicle prior to my visit.
Business response:
Michael, that’s great to hear. Communication and making people feel at ease are important to us, so I’m glad that stood out during your experience. If you ever find yourself back in the market, we’d love another opportunity to earn your business. Steven Boyce, GM
Frequently asked questions about Napleton's Schaumburg Subaru
How is Napleton's Schaumburg Subaru rated?
Napleton's Schaumburg Subaru has a 4.5 star rating with 3,900 reviews.
When is Napleton's Schaumburg Subaru open?
Napleton's Schaumburg Subaru is open now. It will close at 9:00 p.m.
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