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Napleton's Schaumburg Subaru
- Automotive
- Schaumburg, IL
About this business
Location details
911 W Higgins Rd, Schaumburg, IL, 60195, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Great car
Oscar was great to work with. He made the car buying experience enjoyable. We would highly recommend Subaru of Stamford and Oscar.
Terrible, tried to sell us a 30% interest rate. The finance person was very disrespectful and talked over us and our concerns. Went elsewhere and got less that 11% rate and had a very streamlined process.
Business response:
Hi Ken, we are deeply disappointed by your experience at AutoNation Subaru Scottsdale. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 420-3440. We hope to hear from you.
Horrible communication. Sold the car I was interested in to someone e else and then the next morning confirmed our appt to come see it. Drove over an hour to find out it was gone.
Dealer was slow or did not return phone calls, didn’t send pictures of the car when they said they would, the sales person was not available at my appointment time and the car had sold the day before my appointment. They confirmed my appointment the day of despite not having the car I wanted to see.
Great Customer Service
Craig the salesman was excellent…
Brian, the original sales associate was pleasant enough. When first arrived, he was helping someone so a Jim Maes, a Sales Manager. He on the other hand became argumentative when discussing taking the car for a solo test drive. He began to give me all sorts of reasons including "teenage kids" stealing cars back in the day. He also said that they still need to make a copy of my license to confirm possible outstanding violations... Unreal. I couldn't believe what I was hearing.... iI was on the verge to change my mind when Bri... read more
Business response:
It's concerning to hear about your experience with Jim Maes during what should have been a straightforward test drive discussion. We strive for respectful and professional interactions, so it's disappointing that this wasn't reflected in your visit. I appreciate you bringing this to our attention, and if you're open to discussing this further or need assistance, please reach out directly. Thank you, Jerry Heinecke - General Manager - 763-765-1402
Amazing dealership! Very easy to work with and went out of there way to help. I will be using them again in the future
Business response:
Hi Jeanette, Thank you so much for taking the time to share your positive experience at Freehold Dodge & Ram! We're thrilled you enjoyed working with our Service Department team. Our team strives to provide exceptional customer service, and it's always rewarding to know that we've met that goal. We look forward to serving you again in the future. Steven Boyce, GM
Frequently asked questions about Napleton's Schaumburg Subaru
How is Napleton's Schaumburg Subaru rated?
Napleton's Schaumburg Subaru has a 4.5 star rating with 3,246 reviews.
When is Napleton's Schaumburg Subaru open?
Napleton's Schaumburg Subaru is closed now. It will open tomorrow at 10:00 a.m.
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