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Napleton's Schaumburg Subaru
- Automotive
- Schaumburg, IL
About this business
Location details
911 W Higgins Rd, Schaumburg, IL, 60195, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Great Customer Service
Craig the salesman was excellent…
Brian, the original sales associate was pleasant enough. When first arrived, he was helping someone so a Jim Maes, a Sales Manager. He on the other hand became argumentative when discussing taking the car for a solo test drive. He began to give me all sorts of reasons including "teenage kids" stealing cars back in the day. He also said that they still need to make a copy of my license to confirm possible outstanding violations... Unreal. I couldn't believe what I was hearing.... iI was on the verge to change my mind when Bri... read more
Business response:
It's concerning to hear about your experience with Jim Maes during what should have been a straightforward test drive discussion. We strive for respectful and professional interactions, so it's disappointing that this wasn't reflected in your visit. I appreciate you bringing this to our attention, and if you're open to discussing this further or need assistance, please reach out directly. Thank you, Jerry Heinecke - General Manager - 763-765-1402
Amazing dealership! Very easy to work with and went out of there way to help. I will be using them again in the future
Business response:
Hi Jeanette, Thank you so much for taking the time to share your positive experience at Freehold Dodge & Ram! We're thrilled you enjoyed working with our Service Department team. Our team strives to provide exceptional customer service, and it's always rewarding to know that we've met that goal. We look forward to serving you again in the future. Steven Boyce, GM
Great experience with Joe very fair deals honest people that work hard to get you what you need
Great service! The dealership was very responsive. When i went in for a test drive, Jwana made the process as easy and smooth as possible. Thank you!
Very attentively
Business response:
Dear Raymond, Thank you so much for your fantastic 5-star review! I am delighted to hear that your experience at Freehold Dodge & Ram was a breeze. We strive to provide exceptional customer service and make your car-buying journey as smooth as possible. We're so glad you appreciated our upfront pricing and friendly staff. Our team is passionate about helping you find the perfect vehicle that fits your needs and budget. We hope to see you again soon for your next vehicle purchase or service needs. We're always here to assi... read more
Dealership experience was very good considering the visit was not a previous appointment and was on a busy Saturday. Daniel Roy, Sales Consultant, was very helpful and made the evaluation of the vehicle very easy. Purchased vehicle and the Finance Manager, Mike Davis, was exceptionally straight forward and detailed in arranging paperwork for purchase and payment. A very pleasant experience.
Business response:
Jerry, we're delighted to hear that Daniel and Mike made your experience at Diablo Subaru of Walnut Creek a pleasant one. Thank you for sharing your feedback, and enjoy your new vehicle!
Anthony mrosla was very helpful , very good costumer service.
Business response:
Thank you for the shoutout to Anthony! We are glad to hear that our Morrie's Brooklyn Park Subaru team provided excellent service.
Frequently asked questions about Napleton's Schaumburg Subaru
How is Napleton's Schaumburg Subaru rated?
Napleton's Schaumburg Subaru has a 4.5 star rating with 3,357 reviews.
When is Napleton's Schaumburg Subaru open?
Napleton's Schaumburg Subaru is closed now. It will open at 10:00 a.m.
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