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Napleton Mazda of Libertyville
- Car Dealers
- Libertyville, IL
About this business
Napleton Ford in Libertyville, IL serves the northern Chicago area including Mundelein, Buffalo Grove, Lake Forest, Grayslake, and more. Napleton Automotive Group has been serving across the nation since 1931. We sell new Ford cars, trucks, and SUV's. Today, we embrace the same principles that Edward and Fran insisted on for the many years. Common courtesy has remained the cornerstone of Napleton automotive family for over 85 years. The Napleton family owns and operates over 90 franchises in multiple states. As the fourth ge... read more
Location details
1120 S Milwaukee Ave, Libertyville, IL, 60048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I would not recommend bringing your car to this dealership for service. I brought my car to them complaining about the transmission. The service department came back and stated that the problem was in the clutch and flywheel, which coincidentally is not covered under the warranty. I took the car to a different mechanic for a second opinion who stated that the problem is clearly a transmission concern. Finally after taking the car to a different more reputable dealership they fixed the transmission problem and confirmed that ... read more
Business response:
Sorry for your experience. We have brought this to our service managers attention.
This dealership deserves zero stars. I dealt with Tom (sales attendant), Bernardo (finance manager), Chaz (sales manager) and ultimately the owner, Marty Napleton himself. They use unethical business practices designed to mislead consumers on the cost of their products, and ultimately felt the need to lie to us to cheat us out of $30. Yes, $30 - in the end, they felt they had to cheat us somehow, even if for only that amount. It was childish, cheap and deceitful. For full details of what happened to us, I am including my let... read more
Business response:
We are looking into this, how can we assist you with this matter?
I recently purchased new CX-5 Mazda . You brace yourself going into a car dealer. Prepare mentally for the oncoming " pushy salesman". And then....they don't come. Instead, you get friendly people who don't try to "push"anything on you. They're helpful. They're listen. They're accommodating. This was our experience with Oscar Rodriguez. Oscar was very forthcoming and patient. He provided 5 star service at every step. I highly recommend this dealership.
Rating should be a zero- sell less that quality cars. Major failure after 45 days and they refused any assistance. Would avoid buying anything at Napleton- not even a candy bar.
Business response:
We are sorry to hear about your experience. We do offer all customers a chance to purchase an extended service contract at time of sale.
Scammers who sneak in extra items after agreeing to a price. No customer service once they have got your signature. Buyer beware. Go elsewhere!
Business response:
Apologies for the miscommunication. We will get to the bottom of this and resolve this for you asap. We do value your repeat business. Sorry for the inconvenience.
Our recent buying experience was great! The Sales Manager, Marty, was knowledgeable, friendly and very patient with our many questions. Staff was was very knowledgeable and friendly. Would definitely recommend Napelton Mazda in Liberty to family and friends.
Title: Deceptive Practices at Napleton Mazda - Buyer Beware I recently had a disappointing experience at Napleton Mazda in Libertyville, Illinois, and I feel compelled to share my story to warn other potential buyers. I visited Napleton Mazda on 12/14/23 attracted by their promotion of 0% financing for 60 months on the Mazda CX-5. After negotiating a deal and agreeing to a purchase price of $33,000 with monthly payments of $550, things took an unexpected turn during the finance portion of the deal. The finance manager, Conno... read more
Business response:
Thank you for the feedback. We have let that employee go, so this wont happen again. Our sincere apologies. Napleton Mazda
I had a very concerning issue with my new Mazda. I have met Joe Pelka who took care of the issue. The entire experience was pleasant and stress free. Joe is AMAZING!!!! Hi knows his stuff! I knew I was in good hands😊 very profesional, kind , good man. I am very grateful 😊
No pressure to look at other vehicles. Everyone was extremely kind and helpful, and they have followed up with me at least 3 times since my purchase. I would highly recommend and will definitely visit Oscar when I’m ready for a new car!
Frequently asked questions about Napleton Mazda of Libertyville
How is Napleton Mazda of Libertyville rated?
Napleton Mazda of Libertyville has a 3.9 star rating with 1,167 reviews.
When is Napleton Mazda of Libertyville open?
Napleton Mazda of Libertyville is closed now. It will open at 9:00 a.m.
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