MyEyeDr.

Eva K 

on BBB

2 years ago

I am unsure how this place is BBB accredited. Scheduled an appointment and confirmed twice. Showed up to my appointment to find the office closed for the day. Cannot contact anyone at the office as the number hangs up on you when you try to get through to speak to a human. My mother also experienced an issue with them cancelling her appointment the day of, so she was unable to use her insurance benefits for the year. Extremely disappointed. Will not be rescheduling. 

John C 

on BBB

2 years ago

Terrible experience!!! Their "eye exam" takes a tenth of the time that any eye Dr. I have ever been to takes and is not thorough. They did one test, that I always get with other eye exams from my previous retired Dr., that they said I needed and then sent me an extra bill for $120.00 saying it was an additional exam. That was my portion. They billed my insurance $300.00!! They never informed me of this prior to the exam and I will never return to them nor do I recommend them to anyone. We have a big family and none of them w... read more

Derek T. 

on BBB

2 years ago

I have never dealt with a more unprofessional medical office in my life. My optometrist's practice was acquired by MyEyeDr, so this was my first time visiting the business. The office was busy, but not out of the ordinary. My doctor, Dr. H*******, is a good, personable, knowledgeable doctor that I have been seeing for years. He performed my eye exam in a satisfactory way. The problems started after. I purchased contact lenses the same day, because I was told I needed to do so immediately or else my insurance would be delayed... read more

Steven R 

on BBB

2 years ago

I have repeatedly asked for my prescription and and signed a release to get my fairy new prescription and nothing! How the heck do businesses like this allow a perfectly good prescription expire after one year? Very very few people need a new prescription in one year! It's financial abuse to the consumer! 

Eric N. 

on BBB

2 years ago

I’ve been to the location several times for exams and new glasses and always got them back within a week. It’s now going on two weeks and called the office today and was told they are part of a larger company now and glasses take longer. I was placed on hold and was then told the lab just NOW received my frames and it would be several more days before they are shipped back out. Lab just now received after two weeks?! And now wait another week or more? I’ve never had to wait that long for new glasses. This complaint is not at... read more

Salem A 

on BBB

2 years ago

If you have a lot of time and gas money to waste, this place is a perfect fit! The doctor got the wrong prescription and filled out the form needed by the DMV to renew the driver’s license ( 2 hour wait time to get your turn T DMV), I had to go back and see different doctor. In the process the had to go back and forth to this place to correct the issue. After seeing the other doctor and issuing the correct eyeglasses prescription, I left the eyeglasses for them to re-do them, four days later I got a text stating that they ar... read more

Kay H 

on BBB

2 years ago

I am 24 and have never had glasses. I went and got my eyes checked as general check up. They told me I had a prescription and I needed glasses. I was ushered to a woman who sat me down at a table and kept offering me designer frames to buy. After finally deciding on a pair for the glasses I was told I needed, I paid $324 AFTER insurance. I get home, and come to find out doctors are supposed to give you your prescription immediately after you eye exam. I did not receive a copy, I had to sign into a portal to see them after my... read more

Tracy M 

on BBB

2 years ago

We've waited over a month for glasses - OVER A MONTH!!! Every time we call, we get a run around. They either say they will call back and then don't call back - or call back and say, "They should be here by later this week", but they never appear. Today Lamia from the patient relations department. She said she wasn’t able to get hold of whoever in another department, so she’ll have management check and give an ETA tomorrow. They have our money, eyeglasses ARE a health issue. This is deplorable!!! 

Jacquelyn B 

on BBB

2 years ago

This place is horrible!! I go once a year for my apt. I went the other day and was 10 minutes late. No one said a word and when i walked in, the girls gave me a judgemental look as they were cleaning up and said the doctor had left for the day. Their customer service facebook sucks as well. They defend their employees and do not care to fix dissatisfaction. Theres a reason they have a 2 rating!