MyEyeDr.

Sue T 

on BBB

2 years ago

Rating “0”……F. We have been going to Pullen Eye Care in Jacksonville, FL for years. They are now part of MyEyeDoc. I scheduled vision appointments for my 80+ year old parents in January and was told they couldn’t be seen until March. The day before the March appointments I confirmed both their appointments via the link I had been sent from MyEyeDoc. When we arrived the next day, we were told our appointments had been canceled because we had failed to confirm them by phone/verbally 24 hours prior to their appointments. No one... read more

Patrick O 

on BBB

2 years ago

Spent months trying to get glasses. Was told repeatedly that the lab had issues. When they finally came in I couldn't read with them. They sent the lenses back to the lab with changes to the prescription. Another month went by and when they came in, I still couldn't read as well as with my old glasses. Gave them three tries to get the lenses correct and finally asked for a refund. They gave the refund but when I asked about a refund for the exam, they said services had been rendered. I told them that the services were wrong.... read more

Cindy T. 

on BBB

2 years ago

I ordered my glasses at the end of January 2023. I still do not have them. I’ve call multiple times. When they did answer the phone all they said was they are short handed. I would call again no answer. This happened a couple times. The last time I spoke to someone there I asked them to call the Lab to see what the delay is. She stated “ the lab guy will have to call and he is busy. I’ll tell him but I don’t know when he will call you back.” I went to the clinic today to ask for a refund. Then they come up with ny glasses. I... read more

Jason L. 

on BBB

2 years ago

After our visit for our son, and paying nearly 600.00 after insurance, we received a bill months later saying we owed another 70.00. When I called, no one could tell me why or what it is for, just that we owe 70.00. I called the customer service number on the bill, called our local office twice, went into the local office, and spoke with my insurance carrier. My local office said they would get back to me, but never did. My insurance said they paid everything that was submitted to them, and didn't know what we were being cha... read more

Connie T 

on BBB

2 years ago

I order glasses 3 months ago. They came in month and after wearing them briefly, I noticed that the lenses weren't correct. The lenses were reordered and I still haven't gotten the correct lenses after 3 months of waiting. The original lenses should have been checked before they were given to me. Corporate office won't talk to me or respond to my emails. Winchester VA office doesn't respond back either. I keep getting ignored and the run around. I'm getting eye surgery this month and I still don't have my correct glasses to ... read more

Vincent C 

on BBB

2 years ago

The people are arrogant, and very unprofessional. My visit to MyEyeDr in Georgetown, DE was very unprofessional. I arrived 10 minutes early for an 8AM appt, the door was locked and someone came to the door and saif they do not open until 8AM and go wait in my car. When I did get in the computers were down. The optometry tech who was doing the exam was mumbling, I said I could not understand her, and she asked if I was deaf or something. I pointed to my hearing aids and said yes. They could not give me a prescription as the c... read more

Lauren M 

on BBB

2 years ago

Worst company EVER!! They scam you AND YOUR INSURANCE!! I was told my insurance doesn’t cover lenses and that I had to pay OUT OF POCKET for just the lenses so reluctantly I paid my it. When I came to pick them up I went to use my $200 towards my contacts where I was then informed that THEY DID USE MY INSURANCE!! I would havebNEVER PAID $350 for JUST LENSES!!!! Then the icing on the cake they told me to go home and they will see what they can do. This is by far the worst dr ever. They never tried to call the higher ups to re... read more

Salma Z 

on BBB

2 years ago

I ordered my mom glasses on 01/05/2023 I m still waiting for her glasses to come I brought her own frames we paid 270 dollars for lenses every time we call they tells us different answers and now they told me that they have lost or her frames have been broken or lost please help me out to get this issue resolved 

Kevin H 

on BBB

2 years ago

I never heard of such nonsense, just tried to schedule myself and 2 children. Was told that there is a cap on how many family members can be seen in one day. Huh, where do they do that, this is an exceptionally ignorant policy. I guess with the new technology my eye dr will be replaced bi AI ........