MyEyeDr.

Emily S 

on BBB

2 years ago

I scheduled my appointment online with the Virginia Avenue, Harrisonburg, VA branch. I wish to note that this is a very convenient feature that My Eye Dr offers. I made my appointment for January 24. When my appointment date arrived, the receptionist was very friendly and courteous. I did not have a long wait time -- maybe four minutes. During the exam, Dr. Welch explained each procedure, and was very informative and treated me with respect. She asked me if I had any questions before she left and had me choose my frames, whi... read more

Lisa F 

on BBB

2 years ago

The eye exam was sound , although the customer service model at this location left a lot to be desirecd as the result of my appointment on 1-5-2023. The consultation with the optimistrist was informative and engaging. Once , I encountered the sales representative I felt as though she did not listen to any of my request. First, she nor he reception staff verified my insurance, and as a result I was quoted a $50 fee which did not apply. After I corrected that error , I was shown to the frame selection area. Although, I clearly... read more

Gary L 

on BBB

2 years ago

My doctor recently transitioned over to MyEyeDoctor. If you are looking for a local, small business with a personal touch of the private practice, then MyEyeDoctor is not for you. If you want to do your dealings on-line or by pressing menu choices on a phone without a personal interaction, then MyEyeDoctor is for you. Nothing is ever simple when dealing with a large corporation. Although they never let me know when my glasses were in stock, I cannot complain about the quality of my office experience as a whole because it was... read more

Wendy P. 

on BBB

2 years ago

Having to wait long periods of time just to check out because others are getting glasses is unacceptable. I will be changing eye doctors. This is no way to run this type of business 

steve c 

on BBB

2 years ago

I have been a patient here for many years and have seen lots of changes from when this office was Dr. Weaver. Most of the Dr. have been here at least 5 years now and some of the other staff as well. On 1/18/23 I was in and the young man at the front desk wasn't overly friendly and just handed me some papers to look over and sign without explaining anything at all. He didn't make much eye contact or smile. Maybe a bad day. The young lady who did the bulk of my testing was very friendly. (Christina I think). The woman who help... read more

Regina C 

on BBB

2 years ago

I have been a patient at the Wade Hampton location in Greenville SC for three years. The first appointment went well except the contact lens suggested had to be changed back to the brand I already wore. The next year, waited longer to been seen by the Optometrist. Exchanged lens once again as prescription ordered was not the correct strength. No one ever responded to calls or voicemail. This year, waited even longer to see the optometrist even though the waiting room was vacant. The lady who takes care of billing and orderin... read more

Neena C. 

on BBB

2 years ago

The overcharge for designer frames. I purchased a pair of Versace frames for $350 before adding lenses and my prescription. I did research after my purchase which was backwards, however the Same Versace frames are priced $250 and lower EVERYWHERE else. I called MyeyeDr and notified them of my discovery and they dismissed me and told me to contact corporate. I want to know why the frames are priced so much higher, I feel robbed. 

Lana P. 

on BBB

2 years ago

Received a confirmation for my Saturday 01/07/2023 appointment on Friday 01/06/2023 by text message. Arrived at 8:20 am and was told because I did not call and verbally confirm this appointment that it was cancelled. I asked when it was cancelled since I received a confirmation yesterday that would lead me to believe I did not need to confirm. I was met with an attitude behind the counter , she said “when you didn’t verbally confirm this appointment”. She said we left you messages and you never returned the call. I explained... read more

Crystal M 

on BBB

2 years ago

Everything went great, until, the lady that was supposed to help my 11yr old son, found out that I was paying out of pocket, well she disappeared, and my son felt like he was profiled because he's biracial and I (his mom) was paying out of pocket, there are insurance issues that need to be corrected on my sons father's end.. To have my son treated less than and him and I leaving in tears was absolutely unexceptional!! I will be taking him elsewhere from here on out. She (the eyeglass professional) should be ashamed of hersel... read more