MyEyeDr.

Carol S 

on BBB

2 years ago

The first week of September I ordered a pair of glasses from the My Eye Doctor store nearest to where I live. I expected to receive the glasses in a couple of weeks based on my previous experience with this store. After not receiving the glasses after a couple of weeks' time, I called the shop inquiring about the glasses, and I also went to the shop asking about the glasses. I was told on several occasions to expect to receive the glasses in several days. Additionally, I was told that the shop would give me a callback about ... read more

Kayla W. 

on BBB

2 years ago

Horrible customer service. First of all my appointment was canceled when I made the appointment the day before. I was told it was canceled after I didn't answer the confirmation call which I never received. So I had to wait until they were available on a Saturday to avoid missing work. I explained to the lady that does your initial exams and takes you to the exam room that my contacts kept getting white dots all over them and I wanted to see what it possibly could be from wearing contacts even 1 day and requested daily conta... read more

Gerald M 

on BBB

2 years ago

Rude and unprofessional! I have never been treated so poorly. Prescription reading glasses are not usable. In order to fix need to have another exam with Dr who is on vacation or does not have any openings in the next month. Tried 3 times to resolve and last time was spoken down to and with a real attitude told me nothing was wrong with the glasses and it is my fault. 

Wendy B. 

on BBB

2 years ago

Very frustrating experience from the eye scan to the repair. In May 2022 I visited our local Hastings office and was asked if I would like to have a scan done, it was only $39. I told Sunshine (name of person who performed test) “No thank you” three times, she said I would not be charged but that she had to perform the test. I said again, I do not want to be charged for this as I do not want it. Fast forward a couple of months later, I received a bill for $25. I phoned and was told it was because my insurance plan was new to... read more

Richard S 

on BBB

2 years ago

Never notified the glasses were ready for pickup. Pickup is first come, first serve. No waiting area. Took them a long time to find them. Left lens correction was worse than my uncorrected sight. They wanted to blame me. Fortunately, my insurance allowed me to dispute the charge and the business refunded the purchase. 

Chris M 

on BBB

2 years ago

A bunch of snakes looking to scam you out of money. If you’re looking for someone that will lie to you and try to steal your money I’d highly recommend the Mishawaka, IN location. If you’re looking for an eye doctor to complete an eye exam and not lie to you. Don’t go here. This place is worse than a used car lot. I would never recommend these liars to anyone. 

Steven S 

on BBB

2 years ago

I went in for an issue with my glasses being foggy it's being foggy Halloween they quickly looked it up and found I had a warranty and within 15 minutes had ordered my new lenses. Very pleased. Thanks Camill! 

Sandy B 

on BBB

2 years ago

The location in Milford on RT 28 is not customer focused. The office had 1 other customer, I arrived 8 minutes late and they cancelled my appointment that I had to wait 2 months to get. A year ago they had to reorder my glasses because they forgot to do transitional and scratch resistant. I will not be back. 

Jennifer G 

on BBB

2 years ago

Made an appointment for 9 am. Got there at 830 only to have a family of four jump in front of me. They really booked 5 people for 9am. We won't be coming back.