MyEyeDr.

Mary Pat B 

on BBB

a year ago

I went in for an eye exam. Was only there to get a new prescription for my contacts. I wear glasses, but was not going to replace the lenses at this time as I wear progressive lenses and they are expensive. I asked to have my glasses adjusted. The girl did and handed them back to me. I put them on and everything was foggy and blurry. I figured they were just dirty. I got to my car, took them off and examined the lenses. They had a ton of scratches all over both lenses. I put them back on, but it was impossible to see through... read more

Lawrence O 

on BBB

a year ago

Ordered a set of safety glasses last November, still haven't received them. One excuse after another. Do yourself a favor and go somewhere else. 

Brian G 

on BBB

a year ago

Although I really liked the doctor in Bartlett, she was overwhelmed with patients and confusion reigned throughout the office. Eventually, I was sent to an "eyewear specialist" a.k.a. somebody who wasn't a doctor who sounded like a used car salesperson. When dealing with my vision health and being charged hundreds of dollars (even with insurance) I want an actual doctor to answer my questions. It's six weeks later now, and despite calling the office, I still have no idea when my glasses will arrive, or whether I'm receiving ... read more

Allen L. 

on BBB

a year ago

My wife went in for an eye exam. She was treated very bad. When she gave them her insurance information that said they don't except that insurance. The insurance website list that office first on the list of Doctors that the insurance covers. 

Robert S 

on BBB

a year ago

As a repeat client/customer I have been 100% satisfied with both the eye exams I've received and the glasses I've purchased here. Everything has been done in a friendly, professional manner with no needless delays (such as in the waiting room). I was there recently, now have new glasses and now can leave my magnifying glass in the drawer. I'll return next year. 

Ursula W 

on BBB

a year ago

The Dr. was great, the lady who fitted us for glasses was great. However, we ordered glasses in March 2023 and no one called or emailed to let us know the glasses were in-we had to continuously call them. The staff was horrible, and never called back when they said they would with information. My husband still doesn’t have his glasses-they sent the lenses but no frame. Finally the manager said the manufacturer didn’t have the frame. We are still waiting for his glasses. 

sandra l 

on BBB

a year ago

I paid 450$ for my glasses they snapped in half an the lens flew out while I was wearing them took them back they made me feel like it was my fault but they fixed them 4weeks latter the same thing happened again I was so glad my daughter was with me she thought something hit the window I said no it was my glasses they made a loud crack an the lens flew all I was doing was sitting there now its 2weeks later an they cracked again this time it was a different place but still it was the plastic he said they are only covered 1tim... read more

Wei Y 

on BBB

2 years ago

I ordered a new pair of sunglasses in November 2022, but I received them last week, four months later. Unfortunately, the frame was burnt and beyond repair. When I provided the frame to have the lenses replaced first time, they were not properly fitted, with a large gap between the lens and frame. Despite their obvious mistake, the company denied responsibility and falsely accused me of providing the damaged frame. I have repeatedly contacted them, but they have been unhelpful and rude, refusing to take responsibility for th... read more

Angelic B 

on BBB

2 years ago

Ordered my sons lenses 2 months ago and still do not have them. Repeated calls only result in promises that a manager will call back and that never happens. I also have an issue with my glasses order that I have not even brought to anyone’s attention because it just seems hopeless at this point. How is this acceptable when they are having negative reviews posted here almost DAILY??