MyEyeDr.

Mary S 

on BBB

a year ago

This review is specific to Myeyedr. The location address is **** ** ***** *** Horrible service and did not honor the warranty for my frames. The manager Jay R****** and assistant manager Jordana are the most incompetent, non customer service oriented people in the industry. They were rude, unprofessional and disrespectful. I purchased my frames in addition the warranty offered at an additional cost. So did my husband. I had the same $400 Burberry frames replaced last year and was told at the time that they had to search high... read more

Monica T 

on BBB

a year ago

Please shut down this place! This is the worst business ever! Appointments are a joke. 2 hours later and still sitting at the office trying to figure out what is wrong with the computer! Do yourself a favor and get out of Winchester VA for an eye exam . These people are the worst ! Never again! 

Richard B 

on BBB

a year ago

I paid 200 dollars to order contacts and they told me the RX they gave me was invalid because it had a DX on it.....so guess who now gets to eat the 200 dollars. This is bullshit and unprofessional. I am sorry I didn't have 12 hours to wait for the rude ass lady be hind the counter to print a prescription so I thought I would go online and print it so she would have to do her job. First of all legally they should give me a copy of my RX. But then I may leave and go somewhere else. And that is exactly what I will be doing aft... read more

Daniel K 

on BBB

a year ago

If there was a 1/2 star, that would be the rating. Springfield, Virginia MyEyeDr office # MED-016, at **** *********** ****** *********** ** ******The OD was actually very professional and very thorough, but I do not know who hires the front store clerks and payment personnel, but it was about as bad as you get, I thought I was being filmed for a comedy show or something... it was that embarrasing.. the front desk person was rolling her eyes and very impatient with the person on another line. The front desk person didn't eve... read more

Abbas R 

on BBB

a year ago

good Afternoon, I been a Customer at my Eye Dr for about 10 years or so and i have always either used this location or Reston VA location. My wife and I had a appointment setup today 07/29/2023 @ 2:45pm, we were running little late to the appointment due to traffic in our area, we called the office and let the front desk associate (Jenna) know that we were running late and will be there by 2:55pm (10min). she said okay that would be fine, we got to the location @ 2:55pm and by the time she walked up to the desk was 2:56pm or... read more

Scott B 

on BBB

a year ago

Dr. Brown was great. It was the office staff that had no idea what was going on or the Optical I got in quick but I ended up staying over an hour and a half. They were confusing each other in the office manager had the nerve to tell me, she knew more than the Dr. said she was going to talk to the doctor about it, like she knows more than the doctor ,, never called me back about what was going on with pricing never called me back for send my prescription so I went to Costco and was in and out in 30 minutes and Contacts will b... read more

Linda M 

on BBB

a year ago

I scheduled an appointment, telling them I was on Medicare. I spoke to two different people to make sure they accepted Medicare and they said they did. When I showed up for my appointment, and after I was shown to a room, the receptionist barged in, proclaiming as loudly as she could, that my insurance was invalid. I explained that I had called, and was told that Medicare was accepted. She then launched into a diatribe that they only accept MediCAID. MeduCAID. I told her I was only going by what I had been told. She told me ... read more

Robbin L 

on BBB

a year ago

They get no stars from me. I went to the one in Belleville MI today thinking I was going in for my eye glass exam and they did a contact exam without asking me if I wanted it. I was not aware that they were doing this at the time of service. When the Dr came in the room and asked me about my contacts I told her I wanted my glasses back because the contacts were hurting my eyes. She started talking about what kind of contacts she would switch me to but never once asked if I wanted the contact exam. When I went to pay for my g... read more

Debbie H 

on BBB

a year ago

I purchased a pair of eye glasses from the last year and they said my insurance would not cover the cost so I had to pay the balance in full. I paid the balance and then my insurance paid the full balance as well. Now I have been trying for about 8 months to get my money back. Still cannot get my money back and manager will not take my calls when I call. I have been in the office about 3 times, but still no one will process my refund. Good doctor, but they are poorly managed. If you loose a customer who pays their bills over... read more