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MyEyeDr.
- Laser Eye Surgery/Lasik
- Parkville, MD
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
8818 Waltham Woods Rd, Parkville, MD, 21234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
ZERO Quality Control error on 2 pairs of glasses the prescription was entered incorrectly in the system would take a person 1 minute to review before sending. Please update your website because no one is getting their glasses within 7-10 days.
Business response:
Michael, we're sorry to hear about your experience. Could you please send us a private message with your full name, phone number and email address when you have a moment? Thank you.
Poor leadership from the manager of the middleburg office. incompetent staff ordering the wrong glasses. Still waiting on on return call for an appointment, of which I have left 6 messages and received no return call. 7.21.20, 7.22.20. And both of the original appointments were screwed up.
Business response:
Hi Claude, we're so sorry you had this experience at one of our locations. When you get a moment, can you private message us your full name and phone number so we can help? Thank you.
Still waiting on refund since 5/30/20. Spoke to Andrew this morning and was told another two weeks. Do not use the Mandeville, Louisiana location.
Business response:
Hi Michelle! We are sorry for the inconvenience and understand your frustration. Please send us a private message with the best contact information for you. We will have someone from our Patient Relations department reach out to you.
Took my daughter on March 5, 2020 for an appointment to get contacts for the first time. I was charged for the contact fitting and went back the next week for follow up appointment and to order contacts. The representatives were unable to get an insurance authorization to place the order. Covid happened and called 2 weeks ago to order contacts and was told insurance would not pay until 2021. Contacted insurance company and was told they also paid the $95 contact lens fitting and we only have $35 left to order contacts. Since... read more
Business response:
Hi Star, we're sorry you had this experience with us. When you have a moment, please private message us your name, phone number and office location so we can better assist you with this. Thank you.
Found myself a new Optometrist after MyEyeDr rescheduled my appointment FOUR times because of their own issues. The last time they called to reschedule an hour and a half before my appointment. Absolutely ridiculous!
Business response:
Cassie, we're so sorry this happened to you and would like to learn more. Could you please send us a private message with your contact information and more details about your experience when you have a moment? Thank you.
The MyEyeDr in Birmingham Alabama @ 2100 Bessemer Rd Birmingham Alabama 35205. Please be aware of their frames. They have defected frames. I got glasses & the right side broke. Took them back & they so called fixed them. Well in about a month or so same thing & same side breaks. I took them back & was told it's nothing they can do. I will never visit them again nor recommend anyone else to visit them. I'm stuck with a brand new pair of glasses that I can't wear. MyEyeDr @ 2100 Bessemer Rd Birmingham Alabama 35205 you must do... read more
Business response:
Benita, we're so sorry to hear this happened to your frames and want to help. Could you please send us a private message with your full name and phone number when you have time? Thank you.
The customer service on today was HORRIBLE! I stood outside along with other clients for almost 20 minutes before someone even acknowledged us. The nurses passed by several times without even speaking. The customers had no clue on what to do! Once someone finally came to the door, she asked me what I needed and told me to go sit in my car. The nurse asked me to come back in after not being able to find my name in the system...another nurse stopped me at the door and ask me what I wanted. I told her that the other nurse asked... read more
Business response:
Hi Nykeishia, we're so sorry to hear this. Would you mind sending us a private message including your full name, phone number, and MyEyeDr. office location so we can look into this? Thank you.
Went to the one in Boutte,la. Won’t ever go back. I called because I need my RX and my diabetic eye exam sent to my doctor. Myself and my doctor have called several times they won’t call me back or my doctor. They refuse to send my information over which means I have to pay for another exam. First the girl tells me in order for it to be sent to me i have to fill out a medical release ok sure send it over then she says oh I don’t know what I can and cannot send. Ummm I’m in the medical field and by law you send me everything ... read more
Business response:
Hi Natalie – This certainly isn’t what we want to happen and we understand your frustration.☹ Please private message us your full name, phone number and email address when you have a moment so we can look into this more and try to help. Thank you.
This has been the worst experience I’ve ever had with MyEyeDr. I have been calling them for 3 days trying to get information on my glasses. I broke my initial pair so I went in nearly a month ago to get a new pair. It has now been over the 3 weeks they estimated and I haven’t heard anything. No one is answering the phone or emails at the Pentagon City office and I have had the same luck with Patient Relations. They had no problem taking my money, the least they could do is give me an update. I ordered glasses from Zenni Opti... read more
Business response:
Hi Gerrod - This certainly isn’t what we want to happen and we understand your frustration. ☹ Please private message us and include your phone number and email address so we can help you with this. Thank you.
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 4.3 star rating with 140 reviews.
When is MyEyeDr. open?
MyEyeDr. is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com