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MyEyeDr.
- Laser Eye Surgery/Lasik
- Parkville, MD
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
8818 Waltham Woods Rd, Parkville, MD, 21234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Close the doors. Your Norwalk and Westport Connecticut stores are terrible. There is zero customer service on any level from top to bottom, nothing but stories and total incompetence. No follow up, if you don't call them you will get no answers,and you get nothing but stories and lame excuses. I have been waiting 9 months for my prescription sun glasses. The glasses have been sent back 4 times as the prescription was wrong, and my regular eye glasses were sent back 4 times, wrong script, forgot transition lenses, and anti gl... read more
Business response:
Hi, Richard – This certainly isn’t what we want to happen and we understand your frustration.☹ Please private message us your full name, phone number and email address so we can help you with this. Thank you.
I am a returning customer and of course I am aware that this time is very different from others; but unfortunately my experience in trying to make an appointment has been awful. I called on Monday, July 27th at 4:22pm spoke with a female receptionist, I asked if MyEyeDr accepted CIGNA and she took some information and assured me that someone was going to get back to me (2 weeks later I am still waiting for that call). On Saturday, August 1st I took action and went online and booked an appointment (which was way faster to do)... read more
Business response:
Claudia, we're so sorry you had this experience at one of our locations. When you get a moment, can you private message us your name, phone number and office location so we can look into this for you? Thank you.
The Forestville, Maryland location customer service is the worst.
Business response:
Hi, Annette. We received your private message and responded to you there. Thank you.
I was overcharged and they still haven't filed an insurance claim.
Business response:
Jessika, we're sorry to hear this and want to help. Please send us a private message with your full name, phone number, and the MyEyeDr. office location you visited. Thank you.
Customer Service doesn't apply here. As previously stated they will not advise you of additional charges until after the fact. 2 they charged me for 2 exams ( only did 1 mind you) . My son and myself had the same exact procedures done , his was 10.00 mine was 130.00. I paid it and took it up with my insurance company..they are even perplexed. I called back , talked to Julie and her Manager only to be told that I needed to call my Insurance company for an explanation..complete dead end. Just beware that this establishment wil... read more
Business response:
Hi, Chris – This certainly isn’t what we want to happen and we understand your frustration.☹ Please private message us your full name, phone number and email address, and the MyEyeDr. location you go to so we can look into this. Thank you.
Heads up to anyone who is hearing impaired during the Covid-19 pandemic. The 5th Street Station branch in Charlottesville does not have and are not willing to obtain face shields or clear masks so that deaf/hard of hearing customers can lip read. They recommend you go to a hospital clinic. This is not acceptable.
First of all if you do go here, insist that you know what the upfront charges will be regardless of your insurance. When I made the appointment I asked and was told that I would be charged according to my insurance. Not true. I was charged $135 over what my insurance was at the time. When I went to order contacts I was told my insurance had already been used ($120 for a trial pair of contacts). After getting that straightened out, I was told 5-7 days to get them. After not getting them on the 8th day I called and was very ru... read more
Business response:
Stacy, we're so sorry this happened and apologize for any frustration this caused. Please send us a private message with your full name, phone number and which MyEyeDr. office you visited when you have a moment. Thank you.
So took them over a month and half to make my glasses and they never called back when they said they would. Multiple goof ups like sending it to lab that didn’t make my prescription strength and finally they sent it ... to wrong address
Business response:
We're so sorry to hear about your experience. Please send us a private message including your full name, phone number, and which MyEyeDr. office you visit when you have a moment. Thank you.
Took my 7 year old daughter to pick up and get adjusted with her new glasses. this is her first time needing to wear glasses. we had to wait a week for an appointment. when we get there, we call the # on the door as it says to do. they say they'll be out. a giy comes to the door but holds it open with his foot and proceeds to put the glasses on my daughter. I was baffled. he says wait a second, goes back in, leaves us standing outside in 90° heat, comes back out again, holds the door with his foot and puts them on her again ... read more
Business response:
Hi Sherri, we're sorry you had this experience at one of our locations. :( When you get a moment, can you private message us your name, phone number, and the MyEyeDr. office location so we can look into this further? Thank you.
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 4.3 star rating with 138 reviews.
When is MyEyeDr. open?
MyEyeDr. is open now. It will close at 7:00 p.m.
Need help? Contact us.
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