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MyEyeDr.
- Laser Eye Surgery/Lasik
- Parkville, MD
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
8818 Waltham Woods Rd, Parkville, MD, 21234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They could let you in their store. They could let you get your glasses fixed without a dr appt. They could let you do that without demanding all of your personal info. They could let you order the glasses you want. But they don't and they are such a downgrade from the store thy bought.
Business response:
Hi Alison - We're so sorry you had this experience with us. For the safety of our employees and patients, we have implemented COVID-19 specific protocols before visiting our offices. You can learn more about our protocols by visiting our website at https://www.myeyedr.com/myeyedr-covid-19-response. Hope this helps and let us know if you need assistance with booking an appointment.
RecommendedDr. Tim Leach and staff met my eye care needs in professional and caring manner at the Metairie, La location.
Business response:
We're so glad to hear that, Jason! We'll be sure to share this message with the team. :)
I am disappointed in the management of this office during covid. I made an appointment online for a visit in the Ansonia office. When I entered, they took my temperature, had me switch masks, and sanitize my hands. They brought me back to size me for contacts in the machine where you place your chin and forehead onto a machine and scan for your eye size, etc. After already completing these steps, they take me into an exam room and ask me covid related questions of which I am truthful and let my know my husband was exposed in... read more
Business response:
Hi Allissa - We're so sorry you had this experience at one of our locations and want to make this right. When you get a moment, can you direct message us your email address and phone number so our team can further look into this? Thank you.
Customer service is horrible. The Drs I seen were nice but the women that handle the glasses are nasty women and should be retrained on how to speak to customers. I have never had to have glasses in my life and unfortunately I have to have them now so I am waiting to get this refund so I can go to a different optometrist to get glasses I need for driving. When Asked for a refund I left my glasses with the manager and was told I would get a refund in the form of a check and have not received anything yet. Company has over $30... read more
Business response:
Hi Sonia - We completely understand how frustrating this experience has been for you and want to help. When you get a moment, will you send us your personal information (email and phone number) so we can have our team look into this? Thank you.
Pelham EYE CARE IN PELHAM HAD A BETTER CUSTOMER SERVICE THAN THIS NEW COMPANY MYEYE DR.
Business response:
Hi Mary, we're sorry you had this experience at one of our locations. When you get a moment, can you direct message us your email address and phone number and let us know more about your experience so we can further look into this? Thank you.
We changed our mind and tried to cancel the eyeglasses the next day after visiting the office and have been told that they cannot be cancelled. We were advised that it would take 3 weeks to receive the glasses because they are running so far behind on orders. Now they cannot be cancelled due to they have already started making them the very next day. If that's the case why would it take 3 weeks to receive them. Something doesn't make sense. This is very poor customer service.
Business response:
Dana, we're happy to look further into this for you and try to help. Could you please send us a private message with your full name, phone number and which MyEyeDr. office location this happened at when you have a moment? Thank you.
My regular eye doctor was still closed due to the pandemic, but I was able to get an appointment with MyEyeDr in Clayton, NC. The doctor was great and the staff were very friendly. It was a very pleasant visit. I got my new glasses yesterday and they're perfect!
Business response:
We're so glad to hear you had a great experience with us, Rhonda! We'd like to use your review in our upcoming social media posts. If you agree, please reply with #YesMyEyeDr to confirm we can share it. Thanks and we're so happy your new 👓 are perfect too! 😊
Nobody answers the patient relation phones I waited over an hour on hold. I will never go back to this. My contact shipment is lost and I can’t get anyone to replace it
Business response:
Lisa, we saw your private message about this and we have responded to you there. Thank you.
Terrible experience over the past year at the Gastonia location. They made the prescription wrong and they keep making the same fix to the frame every few months. I've spent more time getting these glasses fixed than any I've had in 40 years.
Business response:
Marcus, we're sorry this happened and we want to learn more. Could you please send us a private message when you have a moment and include your contact information so we can look into this? Thank you.
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 4.3 star rating with 140 reviews.
When is MyEyeDr. open?
MyEyeDr. is open now. It will close at 6:00 p.m.
Need help? Contact us.
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