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MyEyeDr.
- Laser Eye Surgery/Lasik
- Parkville, MD
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
8818 Waltham Woods Rd, Parkville, MD, 21234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Went to the one in Boutte,la. Won’t ever go back. I called because I need my RX and my diabetic eye exam sent to my doctor. Myself and my doctor have called several times they won’t call me back or my doctor. They refuse to send my information over which means I have to pay for another exam. First the girl tells me in order for it to be sent to me i have to fill out a medical release ok sure send it over then she says oh I don’t know what I can and cannot send. Ummm I’m in the medical field and by law you send me everything ... read more
Business response:
Hi Natalie – This certainly isn’t what we want to happen and we understand your frustration.☹ Please private message us your full name, phone number and email address when you have a moment so we can look into this more and try to help. Thank you.
This has been the worst experience I’ve ever had with MyEyeDr. I have been calling them for 3 days trying to get information on my glasses. I broke my initial pair so I went in nearly a month ago to get a new pair. It has now been over the 3 weeks they estimated and I haven’t heard anything. No one is answering the phone or emails at the Pentagon City office and I have had the same luck with Patient Relations. They had no problem taking my money, the least they could do is give me an update. I ordered glasses from Zenni Opti... read more
Business response:
Hi Gerrod - This certainly isn’t what we want to happen and we understand your frustration. ☹ Please private message us and include your phone number and email address so we can help you with this. Thank you.
They could let you in their store. They could let you get your glasses fixed without a dr appt. They could let you do that without demanding all of your personal info. They could let you order the glasses you want. But they don't and they are such a downgrade from the store thy bought.
Business response:
Hi Alison - We're so sorry you had this experience with us. For the safety of our employees and patients, we have implemented COVID-19 specific protocols before visiting our offices. You can learn more about our protocols by visiting our website at https://www.myeyedr.com/myeyedr-covid-19-response. Hope this helps and let us know if you need assistance with booking an appointment.
RecommendedDr. Tim Leach and staff met my eye care needs in professional and caring manner at the Metairie, La location.
Business response:
We're so glad to hear that, Jason! We'll be sure to share this message with the team. :)
I am disappointed in the management of this office during covid. I made an appointment online for a visit in the Ansonia office. When I entered, they took my temperature, had me switch masks, and sanitize my hands. They brought me back to size me for contacts in the machine where you place your chin and forehead onto a machine and scan for your eye size, etc. After already completing these steps, they take me into an exam room and ask me covid related questions of which I am truthful and let my know my husband was exposed in... read more
Business response:
Hi Allissa - We're so sorry you had this experience at one of our locations and want to make this right. When you get a moment, can you direct message us your email address and phone number so our team can further look into this? Thank you.
Customer service is horrible. The Drs I seen were nice but the women that handle the glasses are nasty women and should be retrained on how to speak to customers. I have never had to have glasses in my life and unfortunately I have to have them now so I am waiting to get this refund so I can go to a different optometrist to get glasses I need for driving. When Asked for a refund I left my glasses with the manager and was told I would get a refund in the form of a check and have not received anything yet. Company has over $30... read more
Business response:
Hi Sonia - We completely understand how frustrating this experience has been for you and want to help. When you get a moment, will you send us your personal information (email and phone number) so we can have our team look into this? Thank you.
Pelham EYE CARE IN PELHAM HAD A BETTER CUSTOMER SERVICE THAN THIS NEW COMPANY MYEYE DR.
Business response:
Hi Mary, we're sorry you had this experience at one of our locations. When you get a moment, can you direct message us your email address and phone number and let us know more about your experience so we can further look into this? Thank you.
We changed our mind and tried to cancel the eyeglasses the next day after visiting the office and have been told that they cannot be cancelled. We were advised that it would take 3 weeks to receive the glasses because they are running so far behind on orders. Now they cannot be cancelled due to they have already started making them the very next day. If that's the case why would it take 3 weeks to receive them. Something doesn't make sense. This is very poor customer service.
Business response:
Dana, we're happy to look further into this for you and try to help. Could you please send us a private message with your full name, phone number and which MyEyeDr. office location this happened at when you have a moment? Thank you.
My regular eye doctor was still closed due to the pandemic, but I was able to get an appointment with MyEyeDr in Clayton, NC. The doctor was great and the staff were very friendly. It was a very pleasant visit. I got my new glasses yesterday and they're perfect!
Business response:
We're so glad to hear you had a great experience with us, Rhonda! We'd like to use your review in our upcoming social media posts. If you agree, please reply with #YesMyEyeDr to confirm we can share it. Thanks and we're so happy your new 👓 are perfect too! 😊
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 4.3 star rating with 138 reviews.
When is MyEyeDr. open?
MyEyeDr. is open now. It will close at 7:00 p.m.
Need help? Contact us.
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