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MyEyeDr.
- Laser Eye Surgery/Lasik
- Smyrna, DE
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
201 Stadium St, Smyrna, DE, 19977, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a terrible experience at MyEyeDr in Cheshire, CT. I ordered frames that were supposedly in stock at another location. I told them I need new frames like I need water. I am very near-sided. They took my payment at my first visit, told me they would rush the order and didn’t. When I called for a status they had no ETA. All they told me was the frames are being shipped FedEX and they will get here when they get here. They had no record of me even buying frames at first when I called. Here it is two weeks later and I still... read more
I didn’t get a reminder about my appt and I knew my son and I were 20 mins apart with the scheduling of our appts. I just wanted to show the front desk receptionist the test that I didn’t get a text reminded me mine was at 9:40am I got one for his being 10am so I assumed mine was 10:20am and this was due to them having to cancel my appt and reschedule. When walking off from showing the young lady the text…she was rolling her eyes and mocking me and didn’t realized I turned around. I get it she could care less I just wanted t... read more
I had an appointment at 4 pm. At 6:15 pm, I still had not seen a doctor. I was told “we are sorry. We are understaffed”. Understaffed, yet they scheduled seven 4 pm appointments. I had to reschedule for the next day to complete my exam, as I had a toddler to pick up from daycare. After my next appointment, I was told that my eye glass and contact lens prescriptions would be available online. After 3 phone calls over the next 2 days, my eye glass prescription was posted. Still no contact prescription. I called four more times... read more
Had an appointment for an eye exam at the Plymouth office on 6/2/22. I had an exam the prior year at the same location. My cost after insurance in 2021 =$40, in 2022=$179.50. This was an increase of 222%! The exam I had was less extensive than in 2021. Without insurance the charges totaled over $320. I was told prices went up, and they don't make the prices there. When I advised them with such a big increase they owe it to their patients to warn them, I received no response. Additionally, I wanted to take make prescription a... read more
I don't usually leave reviews whether bad or good, but I had a horrible experience with them. I had my appointment rescheduled three times while trying to correct my contacts that bothered my eyes so bad I couldn't wear them. I was nothing but accepting and accommodating to the changes. I spent way to much money on something I can't even wear. Now they are telling me it is not refundable or changeable. Ray at the front desk was nonaccomadating and rude. I will never come to them again. Please save your money and visit somewh... read more
Really bad customer service at all. Doctors office scheduled appointment for my dad after checking insurance VSP. But next day they cancel appointment because doctor at Toledo OH location want not working with Medicaid people. Not any apologies. Just call and said you need go to different location. When you look to website of this office you can see information that we are accept any insurance. Never go to Myeyedr.
MYEyeDr in Newtown CT is Horrible.... The Eye Doctor is great however the staff at the front desk are clueless. It took 6 times to just get my "sample" contacts correct and only after i suggested they order two different complete sets. I needed multi vision one with hi add and the other med. I was told the system wont let them order them that way. This was after complete getting it wrong for the first 4 times. They already processed the Full payment and billed both my insurance company and my credit card and i am not even ge... read more
Cheap lenses and horrible customer service, i bought two pairs of very expensive lenses from them 8 months ago one is showing a hairline crack in it they told me that it didnt show i bought the warrenty which i new nothing about assuming it would come with a manufactures warrenty of a year so after you walk out the door if a defect occurs your on your own i have never before bought anything that the manufacturer didnt warrenty for some period of time especially from a defect in material i let them know i wouldnt need there s... read more
Business response:
Leonard, Thank you for taking time out of your day to speak with me. I appreciate you giving me the opportunity to address and resolve your concerns. Please feel free to reach back out to me if you decide to go along with replacing the lenses. Thank you for choosing MyEyeDr. We hope to see you again soon! -Nadra
Terrible customer service. Still waiting on glasses to be made by the lab. The office does not care and can't give an answer as to what is going on.
Business response:
Hi Stacy! Thank you for taking time out of your day to speak with me. I appreciate you giving me the opportunity to address and resolve your concerns. Thank you for choosing MyEyeDr. We hope to see you again soon! -Nadra
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 2.1 star rating with 283 reviews.
When is MyEyeDr. open?
MyEyeDr. is closed now. It will open on Monday at 8:00 a.m.
Need help? Contact us.
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