MyEyeDr.

Steven R 

on BBB

2 years ago

I have repeatedly asked for my prescription and and signed a release to get my fairy new prescription and nothing! How the heck do businesses like this allow a perfectly good prescription expire after one year? Very very few people need a new prescription in one year! It's financial abuse to the consumer! 

Eric N. 

on BBB

2 years ago

I’ve been to the location several times for exams and new glasses and always got them back within a week. It’s now going on two weeks and called the office today and was told they are part of a larger company now and glasses take longer. I was placed on hold and was then told the lab just NOW received my frames and it would be several more days before they are shipped back out. Lab just now received after two weeks?! And now wait another week or more? I’ve never had to wait that long for new glasses. This complaint is not at... read more

Salem A 

on BBB

2 years ago

If you have a lot of time and gas money to waste, this place is a perfect fit! The doctor got the wrong prescription and filled out the form needed by the DMV to renew the driver’s license ( 2 hour wait time to get your turn T DMV), I had to go back and see different doctor. In the process the had to go back and forth to this place to correct the issue. After seeing the other doctor and issuing the correct eyeglasses prescription, I left the eyeglasses for them to re-do them, four days later I got a text stating that they ar... read more

Kay H 

on BBB

2 years ago

I am 24 and have never had glasses. I went and got my eyes checked as general check up. They told me I had a prescription and I needed glasses. I was ushered to a woman who sat me down at a table and kept offering me designer frames to buy. After finally deciding on a pair for the glasses I was told I needed, I paid $324 AFTER insurance. I get home, and come to find out doctors are supposed to give you your prescription immediately after you eye exam. I did not receive a copy, I had to sign into a portal to see them after my... read more

Tracy M 

on BBB

2 years ago

We've waited over a month for glasses - OVER A MONTH!!! Every time we call, we get a run around. They either say they will call back and then don't call back - or call back and say, "They should be here by later this week", but they never appear. Today Lamia from the patient relations department. She said she wasn’t able to get hold of whoever in another department, so she’ll have management check and give an ETA tomorrow. They have our money, eyeglasses ARE a health issue. This is deplorable!!! 

Jain J 

on BBB

2 years ago

I visited myeyedoctor Lorton, VA Office and had got the new prescription and purchased new glasses. I picked up the glasses on Saturday, December 3rd, 2022, but found I couldn't read the monitor. I requested the prescription for the reading, but the doctor gave me the general progress lens prescription. I placed the 2nd order on Saturday for just changing the lens with my old glasses, then I didn't have extra glasses for reading. At that time, the attitude of staffs were very rude. Then I visited the office Monday (December,... read more

Jacquelyn B 

on BBB

2 years ago

This place is horrible!! I go once a year for my apt. I went the other day and was 10 minutes late. No one said a word and when i walked in, the girls gave me a judgemental look as they were cleaning up and said the doctor had left for the day. Their customer service facebook sucks as well. They defend their employees and do not care to fix dissatisfaction. Theres a reason they have a 2 rating! 

Julie K 

on BBB

2 years ago

I have been going to this office long before it was purchased by My Eye Dr, 18 years. Yesterday was my last time. The front desk staff is NASTY!!!! THEY ARE UNPROFESSIONAL, ABRUPT, IMPATIENT AND DISINTERESTED!!!!! I should have recorded the conversation back and forth about the issues they have working there. I don't need to hear it. It took 1.5 hours for an annual eye exam. The atmoshere was saturated with an unhappy environment. I will say that the Technician who tested my eyes was wonderful and so was the Dr. It is sad th... read more

Leroy P 

on BBB

2 years ago

The WORST Eye Care. The Workers doesn't have a Clue what they are doing. Receptionist looks Half Sleep. Zero professionalism or communication. Just uneducated & No Knowledge whatsoever Ladies that work here. Fresh out of High School Adults could have done Better. DON'T GO HERE, it WILL be a TOTAL WASTE.