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MyEyeDr.
- Laser Eye Surgery/Lasik
- Smyrna, DE
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
201 Stadium St, Smyrna, DE, 19977, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After our visit for our son, and paying nearly 600.00 after insurance, we received a bill months later saying we owed another 70.00. When I called, no one could tell me why or what it is for, just that we owe 70.00. I called the customer service number on the bill, called our local office twice, went into the local office, and spoke with my insurance carrier. My local office said they would get back to me, but never did. My insurance said they paid everything that was submitted to them, and didn't know what we were being cha... read more
Business response:
Hi, Mr. L******. We regret that we have fallen short serving you in some way. At Myeyedr. we always seek to understand how we can improve your experience and value your feedback. We would like the opportunity to further address your concerns directly with you and provide a solution. I called and left a voicemail at the number on file or you can reply to the email I sent you. I look forward to hearing from you. -Alexis.
I order glasses 3 months ago. They came in month and after wearing them briefly, I noticed that the lenses weren't correct. The lenses were reordered and I still haven't gotten the correct lenses after 3 months of waiting. The original lenses should have been checked before they were given to me. Corporate office won't talk to me or respond to my emails. Winchester VA office doesn't respond back either. I keep getting ignored and the run around. I'm getting eye surgery this month and I still don't have my correct glasses to ... read more
Business response:
Hi, Ms. T****. Thank you so much for speaking with our patient relations team on 03/09/2023 and giving us another chance to provide you with the eyewear you deserve. Your time and feedback is appreciated so we can continuously improve care for all patients and has been shared with our leadership team. The lenses are still ready for pick up at the office whenever you're available and can't wait to see you soon. Kind regards, - Patient Relations.
The people are arrogant, and very unprofessional. My visit to MyEyeDr in Georgetown, DE was very unprofessional. I arrived 10 minutes early for an 8AM appt, the door was locked and someone came to the door and saif they do not open until 8AM and go wait in my car. When I did get in the computers were down. The optometry tech who was doing the exam was mumbling, I said I could not understand her, and she asked if I was deaf or something. I pointed to my hearing aids and said yes. They could not give me a prescription as the c... read more
Business response:
Hello, Mr. C***. I am sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing and correcting all patient concerns. For that reason, I have reached out and left a message with my call back information or you can contact me at ************************. I look forward to hearing from you soon. Kind Regards, -Alexis.
Worst company EVER!! They scam you AND YOUR INSURANCE!! I was told my insurance doesn’t cover lenses and that I had to pay OUT OF POCKET for just the lenses so reluctantly I paid my it. When I came to pick them up I went to use my $200 towards my contacts where I was then informed that THEY DID USE MY INSURANCE!! I would havebNEVER PAID $350 for JUST LENSES!!!! Then the icing on the cake they told me to go home and they will see what they can do. This is by far the worst dr ever. They never tried to call the higher ups to re... read more
Business response:
Hi, Lauren. I am sorry to hear that you found your experience unpleasant. At MyEyeDr we are committed to addressing and correcting all patient concerns. For that reason, I have reached out and left a message with my call back information or you can contact me at ************************. I look forward to hearing from you soon. Kind Regards, - Alexis.
I never heard of such nonsense, just tried to schedule myself and 2 children. Was told that there is a cap on how many family members can be seen in one day. Huh, where do they do that, this is an exceptionally ignorant policy. I guess with the new technology my eye dr will be replaced bi AI ........
Business response:
Hello, Mr. H*******. Thank you so much for taking the time out of your day to speak with me regarding your concerns. It is our goal to make sure every patient is accommodated and I am so sorry we did not live up to that standard for you. The information has been given to the appropriate parties for review internally. Please feel free to contact myself or the manager at the Bel Air festival location when you're ready to schedule your appointments. We truly hope for the opportunity to care for you and your family again. Kind R... read more
I ordered my mom glasses on 01/05/2023 I m still waiting for her glasses to come I brought her own frames we paid 270 dollars for lenses every time we call they tells us different answers and now they told me that they have lost or her frames have been broken or lost please help me out to get this issue resolved
Business response:
Hello, Salma. Thank you for speaking with our patient relations team last week to investigate the concerns you had with your mothers glasses. We have reached back out via email and are simply waiting to hear back regarding follow up. Please feel free to respond as soon as you're available. We look forward to hearing from you soon. Kind Regards, - Patient Relations.
My optometrist for nearly 30 years, and his staff, were consistently a pleasure. That experience quickly went south when the business changed to MyEyeDoctor. My last annual eye exam resulted in five...yes 5...returns of new eyeglasses because I simply didn't see clearly with them. Poor quality lenses from their eyeglass laboratory. I had Varilux progressive lenses for at least 25 years but each of the new lenses were just out of whack. Throughout the process the staff was courteous and apologetic. I have obviously chosen not... read more
Business response:
Hello, Ms. Z*******. Thank you so much for taking the time to speak with me regarding your concerns. I have provided this information to the appropriate people for internal review. Your feedback is invaluable and will help us to improve for future patients. I truly hope we get the opportunity to care for you again in the future. Kind Regards, -Patient Relations.
I was told that all I had was an inflammation on my eyelid which in fact was basal cell skin cancer that has to be removed and eyelid reconstructed! I can't believe that Dr. M******* didn't know or tell me that I should go to an M.D. How many more people will be misdiagnosed?
Business response:
Hi Ms. W**********. Thank you for taking the time to speak with us, we understand your time is valuable. We appreciate the opportunity to better understand your visit with our team and the feedback you provided. We hope to see you in the future for your vision health and wellness. Kind Regards, -Patient Relations.
myeyedr Aberdeen, MD location caused an unjustified experience for my aunt. On Tuesday, 2/21/23 I took my aunt to pick up her glasses. The representative that fitted my aunt for her lenses was very pleasant and admitted to ordering incorrect tint. There was also a concern because my aunt could not see from the lenses that came in for pick up. She left myeyedr very uncomfortable with waiting for another set of lenses and not confident that the new set would be correct. After checking with her primary O.D, she was advised to p... read more
Business response:
Hi There. I am sorry to hear that you and your aunt found your experience unpleasant. At MyEyeDr we are committed to addressing and correcting all patient concerns. For that reason, I have reached out to the number on file and left a message with my call back information or you can contact me at ************************. I look forward to hearing from you soon. Kind Regards, Alexis.
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 2.1 star rating with 283 reviews.
When is MyEyeDr. open?
MyEyeDr. is closed now. It will open at 8:00 a.m.
Need help? Contact us.
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