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MyEyeDr.
- Laser Eye Surgery/Lasik
- Smyrna, DE
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
201 Stadium St, Smyrna, DE, 19977, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just wanted to let Cienna at RX Optical Ann Arbor know that she went above and beyond for me and my daughter to help facilitate her getting glasses. It means more to me than she will ever know. She was extremely considerate and was very patient with me. She was a rock star and deserves huge kudos!
I went there for my appointment this morning. Was asked if I want to take pictures so my eyes wouldn't be dilated. The charge was 39.99 and because I had another appointment right after I didn't want to have issues not seeing the rest of the day. I also suffer from really bad headaches which some time occur after the drops. The doctor told me because I have a really high prescription is best to dilated my eyes so she can see all of it. As I went to check out I asked if I still had to pay the fee and the manager said yes. The... read more
Business response:
Hi Kayla, Thank you for speaking with me today. I appreciate you allowing me the opportunity to listen to your concerns and provide a resolution to help reaffirm your vision wellness is our top priority. We hope to see you again soon. Warm regards, Patient Relations
I am NOT surprised by the "1.21" average review of "MyEyeDr." One year ago, I paid them $700 for a pair of titanium, tinted, eye glasses. Today, while merely putting them on, the titanium weld broke at the seam connecting the eye lense holder to the nose piece. When I called them, they said there was nothing they could do, and they told me that I didn't have 'insurance'. They never offered me 'insurance' when they sold them to me, and you would think titanium would last longer than a year. Do NOT buy any product from them. T... read more
Business response:
Hi Bernhard, We're sorry to hear about the unfortunate incident with your glasses. We understand how vital it is to have functional eyewear. We appreciate the opportunity to speak with you and offer a resolution in order to assist your vision needs. We look forward to continuing to guide your journey toward healthy vision. Regards, Patient Relations
I was recently at the Rxoptical branch on Lake Mich Drive in Standale I am a senior citizen and had an Optometrist who did not wear gloves during the exam, who was touching my face. He also was going lickety split with changing the lenses during the exam as if to get the exam finished as quickly as possible. I am a senior citizen and had trouble keeping up with his pace. His whole manner was not pleasant. Generally I would ignore the personality but the whole exam was troubling. Will not use your services in the future. The ... read more
Business response:
Does this mean that the problem was addressed? Especially NOT wearing gloves during the exam. Maybe an inservice is required by your staff. Please comment.
DO NOT PURCHASE CONTACT LENSES FROM THIS COMPANY!!! They charged me $330 for a pair of Air Optic Hydroglyde Multifocals. The price for the exact same contact lenses on 1-800-contacts were $182.32. Even worse, they had checked my insurance before sitting down with me (verified on the billing document Davis Vision) and failed to inform me that had I used a brand of contacts approved by my insurer, I would have paid nothing! They don’t care about their patients. They care about making money. Period. If you decide to use them fo... read more
Terrible, Dr was great and then it stopped. After paying 650.00 for glasses and waited 6 weeks for them, I got handed the glasses. Basically here you go and out the door. No adjustments were made, I can’t see out of them at all. Guess I will have to call another place to fix them. Just disgusted and out a lot of money. There are no refunds! Definitely just want the business and money and when they are done with you, you know it.
Business response:
Hi Elizabeth, Thank you for reaching out to us, we're sorry to hear about your recent experience. We appreciate your time and speaking with us today, allowing us the opportunity to provide a resolution to make this right for you. We know you will love your new glasses and hope this reaffirms your vision wellness is most important to us. Warm Regards, Patient Relations
My experience certainly is LESS of a Star.................A horror show to put it mildly. I went to the Office in CT on March 4th..............today is April 14th and I still do not have a pair of eye glasses. The 1sr set of glasses was a total disaster and I was advised by the staff that it "could" take up to 5 days for my brain and eyes adjust. I have worn glasses for over 30 years and once receiving the glasses there was NO vision problem. I like an idiot left the store with the new glasses, but by the time I got to my ca... read more
Business response:
Hi Arthur, We're sorry to hear of the issues you've experienced with your order. Thank you for bringing this to our attention and for speaking with us today. We are happy for the resolution discussed and for the opportunity to make this right. We look forward to seeing you soon and know you'll enjoy your new glasses. Warm Regards, Patient Relations
Very unprofessional, pickup my glasses, insurance paid for the exam and glasses, I paid to have transitions $160.00. When I went to pick them up the girl tried to adjust them to fit but they still slid down my nose she said she couldn't adjust them any more or they would break, she said to try them for a few days to see if I could get use to them, so I tried, they would not stay in place at all. Called and went back for another adjustment a different girl tried to adjust them same thing so I ask her what can I do, she said I... read more
Business response:
Hi Penny, We're sorry to hear of the issues you're experiencing with your glasses. Thank you for speaking with us today in order to discuss your visit and order. We're happy to be able to provide a resolution to you that will make this right, thank you for this opportunity. We look forward to assisting your vision needs again soon. Warm Regards, Patient Relations
Seems to be a repeating theme for this Company. Been waiting 3 weeks for 5 pairs of glasses that have already been paid for. One pair had to be reordered two weeks after my original order. I received ZERO contact about this issue until I called about my order. Customer Service is not a something MyEyeDr seems to look for when hiring employees. If you would like to discuss some options on how to please contact me and I can assist you with this CSR problems.
Business response:
Hi Chris, We're sorry to hear the difficulty you've encountered acquiring your glasses and know how important it is to obtain them in a timely manner. We also understand that breakdown in communication can negatively impact your experience. We're glad we were able to dispense most of your glasses to you the other day and look forward to having the last one available to you soon. Thank you for the opportunity to make this right. Warm regards, Patient Relations
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 2.1 star rating with 284 reviews.
When is MyEyeDr. open?
MyEyeDr. is open now. It will close at 5:00 p.m.
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