This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
MyEyeDr.
- Laser Eye Surgery/Lasik
- Smyrna, DE
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
201 Stadium St, Smyrna, DE, 19977, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
For the second year in a row, this company had made the eye experience horrible. Last year, they ordered the wrong pair of glasses and it took close to two months to get the correct pair and this year, I ordered a pair with a special tint. The sales rep this time assured me I was able to get this tent, along with anti-glare but that this tint color was not in their system, so in order to pay for it, would mark it as "rose" and when my lenses came in, their lab would match the color. A month later, I got no notice my lenses w... read more
Business response:
Hi Andrew! Thank you for taking time out of your day to reply to my emails. I appreciate you giving me the opportunity to address and resolve your concerns. Thank you for choosing MyEyeDr. We hope to see you again soon! -Nadra
My local MyEyeDr was once a regional family owned chain and I had a history with them that was great for the most part. The eye exams were thorough and the scheduling and hours were convenient The optometrists saw me for an urgent problem in 2018 and I was very pleased.. The follow-up and service for glasses were okay and the selection was good. Pricing wasn't inexpensive, but it was fair. My experience has been less good the last year or so since the buyout to MyEyeDr. I cannot do a weekend exam any longer and they had to r... read more
*AVOID AT ALL COSTS! They post fake reviews to cover for their bad ones!! Unprofessional Staff, Unprofessional Office Manager, Karen. They do not care about their patients and their customer service is awful. I was a minute late for my appointment and they would not take me!!!! LITERALLY 60 SECONDS!! Eye Doctors are very competitive and there are numerous other eye doctors in the area that will gladly take your business AND TREAT YOU RIGHT! I had my appointment scheduled for 10/15/21 at 11:40 am. I arrived at 11:48 am, and I... read more
Business response:
Hi Megan, We're sorry to hear about your experience and that we failed to provide the service expected from our team. We appreciate you taking the time to speak with our Patient Relations and leadership team in order to provide a resolution that meets your approval. We hope this reaffirms to you that your vision wellness is our top priority. We look forward to seeing you soon to assist with your vision needs. Best, Patient Relations
If I could give a negative number of stars I would. Terrible company. Their customer service is non-existent. They do not return telephone messages nor do they provide you any notification when your glasses have arrived. They tell you one time frame for receipt of your order and then it takes literally 3 times longer than they said. Waited OVER A MONTH to receive the glasses. Manager tells me they "pride themselves on their customer service". They have nothing to be proud of. If you want a quality product at a reasonable pri... read more
I am so pleased with the MyEyeDr Family especially one of the Manager's, Trisha L****** who went over and above the call of duty for my granddaughters glasses. We were in a desperate need and she met that need ten times over. I will also recommend to not only my family members, but my friends to put their trust in a reputable company who not only provide top notch customer service, but actually treat you like a true family member. If your looking for a place that cares about their customers then I recommend MYEyeDr they work... read more
It was my first time with My Eye Dr. and I couldn't be happier. I came in to get contacts and Dr. Adel I****** was very nice. I was nervous before going in but once he took me back he had a great energy. There were magic tricks and jokes throughout the appointment but he was also thorough. Highly recommend going here if you want people who truly care about helping you.
Business response:
Hi Alethia, Thank you so much for your five star review! At MyEyeDr, we aim to be your trusted eyecare provider and assist you with all of your vision needs. We are beyond delighted to hear that you had a great experience with us, and that Dr. I****** was able to help you see and feel your best. Thank you for being our valued patient, and we look forward to helping you again soon! Warm Regards, Patient Relations
My eye doctor whom I have been seeing and trusting completely for decades, has been working for MyEyeDr for about a year or so. He is excellent, extremely thorough, competent and caring. I have had complete confidence and trust in his care. At my recent typically thorough eye exam with him on July 28, 2021, we spoke of our seeing each other again at my next appointment. And then, immediately following my visit that day, I learned from others he had “retired!” How is that possible? He would have told me if he were planning to... read more
Business response:
Hi Nancy, Thank you for reaching out. The terms of Dr. Cline’s separation from MyEyeDr are confidential. Regards, Patient Relations
First visit : wrong Rx ! Poor booking practice . I feel it's discrimination. If you're on Medicaid , wait is MONTHS .
Business response:
Hi Shelly, We're sorry to hear about the scheduling issue you've experienced. We do not discriminate against our patients for any reason and are happy to assist everyone's vision needs. Thank you for taking the time to speak with us today in order to schedule a new appointment for a time convenient for you. We hope this reassures to you that your vision wellness is our top priority. We look forward to seeing you soon! Warm Regards, Patient Relations
Horrible company. All they care about is money. They overcharge you then won't refund what they overcharged. Do not use them.
Business response:
Hi Melanie, Thank you for your feedback and for speaking with us today in regards to your concerns. We appreciate you allowing us to work with you in order to provide a resolution you are happy with. We hope this reaffirms that your vision wellness is our top priority. We look forward to assisting your vision needs again soon. Warm Regards, Patient Relations
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 2.1 star rating with 283 reviews.
When is MyEyeDr. open?
MyEyeDr. is closed now. It will open on Monday at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com