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MSC Cruises

2.5

About this business

Location details

6750 N Andrews Ave #100, Ste 100, Fort Lauderdale, FL, 33309, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 9:00 p.m.
Tue8:00 a.m. to 9:00 p.m.
Wed8:00 a.m. to 9:00 p.m.
Thu8:00 a.m. to 9:00 p.m.
Fri8:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 6:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
2.5660 reviews
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JOYCE M's profile image
JOYCE M 
2 years ago

MSC CRUISES IS STEALING FROM THEIR CUSTOMER HORRIBLE, MY TRAVEL AGENT PREPAID ONBOARD CHARGES AND THEY DID NOT PROVIDE REFUND $2,114.04 FOR THE DIFFERENCE NOT USED ONBOARD! NEVER TRUCT MSC THEY ARE STEALING ILLEGALLY! 

Ronald M's profile image
Ronald M 
2 years ago

We booked other ships and soon became Diamond in their loyalty program.Last year we took a 22 day crossing on the Meriviglia that went well.We then booked an 11 night East coast cruise to ******. on the same ship.Diamond member?? is a joke... might as well have been a ***** to cruising.This company is attempting to become the floating bus service during rush hour. for cruising. smart cruisers will avoid this line in the future, for us there were so many problems, folks might role their eyes but here are just afew..*** carrie... read more

Joanne D's profile image
Joanne D 
2 years ago

DO NOT BOOK ON THIS CRUISE LINE. On May 28, 2023 my husband and I were scheduled to cruise on the *** Seaside. We saw *** on the ** and it looked like a nice ship. Since we had not sailed on this cruise line before, we decided to give it a try. We arrived at the cruise port in ******* at ************** at 4:00pm. The ship was not departing until 6pm. When we arrived at the door of the cruise port, the door was locked and we could see the people inside behind the desk. We knocked on the door and they would not come to the doo... read more

Kimberly R's profile image
Kimberly R 
2 years ago

I was scheduled to sail 8/31/2023 unfortunately I got covid and couldn't go. I call to speak to someone about the situation and she advise I still go on the cruise because I will not be getting a refund. ****** for 2 a 3 day cruise 2 drink packages 400. and a sunrise breakfast package ***** nonrefundable by the cruise line. Generali travel insurance is making a refund nearly impossible 

Alexia E's profile image
Alexia E 
2 years ago

Ship seaside. Cabin **** Had a carton of cigarettes stolen from my cabin my room smelt like sewage... I had a towel on the floor in the bathroom that I spilt some make up on and they hung it back up and told me they gave me new towels... the pepper shakers tasted like they had been stored in the sewage room... the hallways smelt like mold and the food was disgusting to say the least... staff was extremely rude... they treat you as if you are a criminal when getting off the ship kept getting screamed at by employees and other... read more

Jay p's profile image
Jay p 
2 years ago

Terrible lost bags and dripping wet bags. Sailed on 7 day cruise on MSC Seascape this June 2023.Our bags were dripping wet and they did not do anything about it. They lost my bag after cruise and they made me jump through hoop, wait 30 days and then told me they can not provide compensation, "I should have bought insurance" is what I was told. They were neglect ant, so, why do I need insurance??? The ship was understaffed.Dinning tables were not being cleaned timely in dinning areas due to lack of staff.I will never sial MS ... read more

maria a's profile image
maria a 
2 years ago

BE CAREFUL!!!!!!! If your looking for people to steal your money this is the place to get your money stolen form. I just came back from one of there cruise ship the *** Seaside. three days to ***********. I have to say before I go on the Island is beautiful. So on this trip the food was not so good they over charge people they do not tend to everyone they pick and choose who the catered to. The staff do not clean properly they stuck. Needless to say the staff are thieves Money was stolen from my cabin and they did nothing no... read more

Maria P's profile image
Maria P 
2 years ago

My husband booked a cruise to the Bahamas in December 2022. During the reservation process my husband specifically requested a handicap room ,the agent said no problem. My husband was asked to fill out a handicap room request. The balance was paid in full in April and my husband was reassured that he will get a handicap room. Now 2 weeks before the cruise, MSC confirmed that my husband will not get a handicap room. They denied that my husband ever sent a request for a handicap room when the agent reassured my husband that he... read more

Maryam B's profile image
Maryam B 
2 years ago

BE CAREFUL WITH YOUR MINOR KIDS !!!!If youre looking for a cheap cruise with rude staff, then MSC is your cruise. Horrible and traumatized from the cruise we just took. Waiters rolling their eyes at you and all you hear is no no no. They charged me for internet prior to the cruise and charged me again on the cruise and would not refund me and told me its my fault. Restaurant attendant ***** pretended she was security and tried to guide my 10 year old away from our friends and claimed that we called security which we never di... read more

Frequently asked questions about MSC Cruises

How is MSC Cruises rated?

MSC Cruises has a 2.5 star rating with 660 reviews. 

When is MSC Cruises open?

MSC Cruises is open now. It will close at 6:00 p.m. 

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