MSC Cruises

AmandaLourenco 

on BBB

a year ago

Terrible Experience with MSC Cruises Avoid at All Costs!"I am beyond frustrated with MSC Cruises. I was charged FOUR TIMES instead of three for my bookings, totaling an overcharge of $1,120, and after over a week of constant follow-ups, I have received ZERO resolution. This mistake is entirely their fault, and yet theyve left me with no refund, no communication, and a useless card limit that I rely on for my personal expenses!Their customer service is an absolute joke. Ive called multiple times and sent numerous emails, but ... read more

Jane T 

on BBB

a year ago

On October 25, 2023, we booked a cruise on MSC for 4-26-2025. Since we booked it so long ago, we now have a new great granddaughter getting christened which we would like to attend that week, so I called an asked if a cancellation would result in losing the deposit of $398.00. I was told no, there would not be a problem. I went ahead and cancelled and when I received the cancellation for the booking, they had charged both my husband and me $198.00. We are both senior citizens 77 and 80 and I am not using this as an excuse, b... read more

Sierra A 

on BBB

a year ago

Cruise line refuses to even give a cruise voucher or credit for missed port due to several delays and flight cancels during global crowd strike it issue. No flights were available days before the cruise because they were all canceled. Especially delta airlines. 

Lisa B 

on BBB

a year ago

I had to call guest services repeatedly for the room *******. He did not refill soap in the sink, soap in the shower, and toilet tissue, my pillow went missing and he did not bring towels. I got stuck on the toilet with the last bit of toilet tissue, making a bowel movement, and ended up using one of their towels. The hallways smelled foul throughout the cruise. People threw cigarettes on our balcony and I had to leave my balcony due to smoke. I paid $162 for an Adults Only ****************** private beach, with drinks and l... read more

Rhonda W 

on BBB

a year ago

Our cruise was fine until the third or fourth day in. Although the food was still terrible, My mother had a medical emergency so we called emergency. They told us they couldn't do what needed to be done and wanted us off the ship. My mother was there for less than 24 hours and they charged us $6000 and they made us get off at ********** and ****** what ever her terrible position was told us they'd have the ambulance there to take us to ******* (which they could've done) and it would be 1.5 hours only to find out it was four ... read more

John F 

on BBB

a year ago

I am writing to formally lodge a complaint regarding multiple incidents of poor customer service, negligence, and inappropriate behavior I experienced during my cruise aboard the *** Divina from April 7, 2024, to April 18, 2024. As a ******************** member who has cruised with *** since 2008, I am deeply distressed by the following issues:Physical Assault and Crew Negligence:During the safety drill, crew members refused to allow my family to accompany my wife in an elevator, despite her disability.A male passenger delib... read more

Ty T 

on BBB

a year ago

MSC Cruises ruined our European vacation.First, *** informed us thatcongratulations! Your cruise is now 1 day longer for the same price! ***** now disembark at ****** on Tuesday May 21! Except that we had already booked both non-refundable flights and hotels.We called *** and asked about leaving the ship a day early. They told us that it was absolutely possible to depart early, simply fill out paperwork at Guest Relations on the day of embarkation. On the strength of this reassurance, we kept our original Monday Athens fligh... read more

Kevin T 

on BBB

a year ago

I finally tried the Euribia .MSC new fleet.nice ship, well built and nicely decorated. But very disappointed with the service and dining experience. Or I shall said the worst experience I ever had in my cruise trips. Service is lousy. Unorganized and poor arrangements. Not flexible at all. However if you insist and tip them well it's a different story. The food quality is disastrous. Poor quality and presentation. Almost no seafood at all very cheap food selection. Mostly pasta and burger. However I only paid less than CAD 1... read more

Elad M. 

on BBB

a year ago

I had booked a 4-day cruise for $800, but something came up and I had to cancel. I called customer service 53 days before the departure, which is within the cancellation policy of 51 days before the departure to get a full refund. During the call, I mentioned that I might consider getting credit for a future cruise, but was assured by the representative that I was eligible for a full refund as per the policy. However, a few hours later, I received an email stating that I was only eligible for a 50% refund. I called customer ... read more