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MSC Cruises
- Transportation Services
- Fort Lauderdale, FL
About this business
Location details
6750 N Andrews Ave #100, Ste 100, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Nov/2020 purchased a Cruise MSC from Barcelona, Spain, for October 22, 2022,<br /> 9 nights, ship MSC Splendida,Via Expedia. Had option to pay monthly. Paid in full <br /> By May/2021. October/2021 started organizing the details for the cruise. Requested<br /> The 2 weeks off from work, I work at the airport in Fort Lauderdale and we bid 1<br /> Year in advance for days/weeks off. Started looking at flights and add-ons to the<br /> Cruise. Receive notification from Credit Card informing a refund of $360.00 from<br /> MSC. Co... read more
Booked cruise on 5/17/21,booking # XXXXXXXX. Cancelled on 8/23/21 and was told refund would be sent 7 to 10 days. then was tolld 1 to 2 business cycles 4 different times, Msc is not an honorable outfit to do business with.
MSC Cruises is trying to avoid refunding me my money for a cruise that our family never took, a woman by the name "*******" initially told me back on August 11, 2021 that I would be receiving my refund within 1-2 billing cycles, which never happened, so I called later and spoke with a "******* ********** on October 28, 2021 and also said it was barely being approved, so expect a check in the mail within 1-2 billing cycles again, and hasn't happened, every week I call, just to get the same response that she's not available, s... read more
MSC charges us along $500 every time we wanted to make a change. We even added a new room to our reservation and they charged me a "$500 cancellation fee" even though I did not cancel anything. When I was speaking to them (after waiting on hold for one hour) I realize that the fee for my cruise had gone down. I asked if they would match that price and they said that they would have to cancel my current cruise and rebook and that would be a $500 cancelation fee. I asked to speak with a manager several times on my 45 call a... read more
We have not - and now never will - actually go on a cruise with MSC Cruises... We were told when we cancelled our 16 day Transatlantic MSC cruise in September of 2021 that we would receive a full refund within 45 days. Each time our agent followed up with the cruise line after that period had expired we got told a different story. We have finally decided to have our credit card company dispute the charge. And we continue to wait to see if we will get the money back Save yourself the hassle... choose a different cruise line!
Please DO NOT SAIL with MSC!! We need to ensure their unfair practices and extremely poor customers service is addressed IMMEDIATELY!! Where should I start? Well was overpriced for their drink package while others on board received the correct pricing. Was overcharged for spa services when other guest would get the priced advertised. Felt during the entire sail that we were treated unfairly and discriminatory!! Oh and when we complained to guest service they advise they could not do anything but to please call customer servi... read more
As a cruise "consumer", the expectation is that this event would allow one to decompress and let go of any stress. This was not the case when sailing with MSC. 8 days of ****!! Before we even made it through security, my family and I was borderline ready to walk away. We arrived with all requested documentation relating to Covid. Security looked at my fiancée's negative covid result that was provided by her employer and denied us further entry. Their reason: It doesn't look real. She works for a medical company!! ... To cont... read more
Our third MSC cruise with this company and last one, we have over 12 cruises with Disney, NCL, Royal Caribbean, Carnival and all those were much better of msc cruises, our last October 14th 2021, Divina where they charged us $80 per person for the Covid19 test even with our vaccination record cards, after we did msc ********** August 20th 2021, AND we took that same covid19 test at port of Miami and never charged anything for it. On 8/14/2021 at port Canaveral the terminal staff were HORRIBLE with documents check and ATTITU... read more
we booked a cruise with msc on 12/11/2020 for 09/04/2021. they cancelled the cruise and said we could get our money back or rebook. We chose to recieve a refund do to scheduling. they sent $300. $308.44 $196. They still owe $202.00 I have called on july 28th at 9:03am spoke to **** on july 30th spoke to ****** on August 18th spoke to ********* on September 27th spoke to ******** and today October 15th spoke to Ayele . All i get as a responce is that they are working on it. When I asked to speak to a supervisor I'm told the... read more
Frequently asked questions about MSC Cruises
How is MSC Cruises rated?
MSC Cruises has a 2.5 star rating with 660 reviews.
When is MSC Cruises open?
MSC Cruises is open now. It will close at 6:00 p.m.
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