MSC Cruises

Shannon S 

on BBB

5 years ago

This is a familiar story - unfortunately. DON'T CRUISE WITH MSC. Unless you happen to get lucky and don't have any issues with anything, their customer service is appalling. I have been fighting with them for 9 months now after my cruise was cancelled due to the pandemic, and I am not getting anywhere. I had opted for the future cruise credit, but I can't even use it to reschedule a future cruise. When I try to escalate my issue, I'm told to email them. When I email them, I'm told to call. I am an avid cruiser and have never... read more

Brian G 

on BBB

5 years ago

My family had booked 2 rooms for a March 28th cruise. Both were paid in full. Cruise was canceled on March 11th due to Covid. We filed the paperwork with MSC for a refund on March 11th 2020 and received the verification number. We were told that we would be refunded within 60 days. We waited 90 days, then started called MSC as well as sending emails. We always received the same story, that the claims are being escalated and should be received soon. Now its been 8 months and still now refunds, plus credit card company can't a... read more

Christian R 

on BBB

5 years ago

My Cruise was canceled due to COVID-19. I requested a Future Cruise Credit (FCC) in the month of March, 2019. It is October, 2019 and it has been 7 months since we have received any news or updates from MSC. I have practically called the cruise line 3-4 times a week since March and we have been told "we are working on it" and "we will escalate your case." I simply do not understand what they are working on or what they are escalating? And, what the hold up is? I am very offended at this point by this company and having trave... read more

Jim S 

on BBB

5 years ago

Our cruise scheduled for March 14, 2020 on the MSC Seaside was cancelled. We finally requested a full refund on July 6, 2020 after MSC failed to provide a promised "Future Cruise Credit (FCC)" voucher. MSC committed to the full refund within "60 days". Not "60 business days" like we've been told on a couple of occasions. We did receive an approximately 30 percent refund on August 11, 2020, which represents "port fees and taxes" prepaid at time of booking. We are still awaiting the remaining 70 percent of our refund after mor... read more

James S. 

on BBB

5 years ago

Our cruise scheduled for March 14, 2020 on the MSC Seaside was cancelled. We finally requested a full refund on July 6, 2020 after MSC failed to provide a promised "Future Cruise Credit (FCC)" voucher. MSC committed to the full refund within "60 days". Not "60 business days" like we've been told on a couple of occasions. We did receive an approximately 30 percent refund on August 11, 2020, which represents "port fees and taxes" prepaid at time of booking. We are still awaiting the remaining 70 percent of our refund after mor... read more

MICHAEL M 

on BBB

5 years ago

I too cancelled a cruise, due to COVID19, back on May 1 and was told I would get my 400 dollar deposit back. First in 60 days, then in 90 days. it's been more than 90 days; still no refund. This company is so crooked; they have stolen people's money. I would never, ever do business with them again. 

Jayne R 

on BBB

5 years ago

We booked a cruise with MSC in November for a cruise in April. All cruises were canceled due to COVID and they offered either a full refund or future cruise credit. We filled out the online form to get the full refund. They told us it would take 14 days, then 60, then 90. It's been over 4 months waiting for the refund. We have the credit card fighting them, BBB, and all we ever hear is "we are working on it". They haven't even given our money back for the prepaid excursions. It's been a total nightmare with them!! I wouldn't... read more

KCF 

on BBB

5 years ago

I booked a cruise with MSC pre Co-vid, upon my cruise being cancelled I was directed to fill out am online form for a refund. Since that time which was over 70 days ago, there has been zero communication from MSC on where my refund is. I was told to wait 60 days, then after 60 days I called and was told I should of received my refund. Which I of course agreed with them on, I SHOULD have received my refund but still had not. At this time they said they would submit another email to see what was happening but that was all they... read more

Randy R 

on BBB

6 years ago

I was going to sail on the very ship I have admired for years from my balcony as a resident of Miami. The embarkation procedure was seamless. The cabin was very nice. The steward was very friendly and did a nice job. Then the 1st lesson started as 1 of the many sales pitches got me to purchase the upgrade to the seafood fine dining restaurant on night 1. Stale bread and frozen butter to start, minuscule over frozen crab portions next, and a simply horrible meal to finish. Write that one off...not here to complain. Next, we s... read more