MSC Cruises

Tamara R 

on BBB

4 years ago

If I could give them 0 I'll do. I booked my cruise for November 20 in August and paid in full. Now I received an email from them with a cancelation notice. I call them and the agent was so rude and no helpful at all. So now I have no cruise and they want me to pay again but the refund its gonna take 60 to 90 business days. Dont go with MSC. Pay a little more and cruise with Royal Caribbean or Norwegian Cruise Line. They are the best for something 

RRR888 

on BBB

4 years ago

Cruise cancelled due to covid, said they will issue a full refund if we call on 7/28 7/28/21 - called for refund, was told we would receive it in August 8/13/21 - $300 out of $4,258 refunded 8/24/21 - called to confirm, said the rest of the $3,958 will be refunded beginning of September 9/15/21 - rep told us we will receive our refund no later than 9/24 10/6/21 - Still no refund, they don't answer their phone anymore. If you want to get in contact with them faster, go through the prompts that has the option to buy something ... read more

Loralei T 

on BBB

4 years ago

We booked a family cruise MSC meraviglia departing oct 9. 7 cabins in the yacht club. We just received an email stating our reservations have been cancelled because of challenges with some passengers getting insurance coming from Canada?? They send this 30 days before we leave when all flights are booked etc and they send it at 5pm on a Friday of a long week end so there is no way to even call. Basically it was sorry about that and we will give you 200$?? Absolutely the most unprofessional way to deal with this. My husband a... read more

Gilda Pino 

on BBB

4 years ago

I booked 2 cruises in MSC and they had to be cancelled do to COVID-19. I requested a refund in July and we are in September and they are still telling me I have to start the process again. This people are trying to hold on to the money as long as possible. They tell you that is 100 percent refund if you have COVID but then they don't return your money. I am very unhappy with this cruise line which I have used before but not sure I will ever use them again. ***** **** 

Patricia M 

on BBB

4 years ago

I waited 45 minutes on hold just to speak to an incredibly rude woman who asked me a question and when I answered she said excuse me are you listening or do you not want to hear me. I asked to speak to her supervisor and she hung up on me. My refund for a cruise that was cancelled due to covid one month before departure date is still not in my account two months later. They offer no customer service regarding the matter and I am stuck with no information. 

Erica H 

on BBB

4 years ago

MSC is a terrible company to deal with and we would advise not to book with them unless you're prepared to get frustrated and want to spend wasted time and effort, as well as money that will take you months to get back if booking changes/cancellations are necessary. We booked a cruise, paying the full trip amount back in May for a July departure. It was later cancelled in June due to Covid/port restrictions and we only found out about the cancellation when we called to inquire about the status. A phone call from them wasn't ... read more

Jeffrey W 

on BBB

4 years ago

Pending refund will take MSC 90 days to process. So be aware of this if you are trying to cancel your MSC future cruise that you already prepaid. As a banker, I know they can do a simple ACH credit in 30 seconds and it will show up on your credit card statement within 72 hours. This delayed ploy they are undertaking is simply to hold onto funds in their own bank account for financial reasons and for their investors. Their weak excuse provided by their CS is to put the blame on the customers bank as to why it takes to long. D... read more

Ericka M 

on BBB

4 years ago

I would give them no stars if I could. Booked a cruise after sailing has been back and the cruise was cancelled and no one told us. We take the week off and travel to Miami, to find out the night before uts cancelled and we won't even get paperwork to request a refund until the end if the month. 

Leisa M 

on BBB

4 years ago

I had been on an MSC cruise a few years ago, Yacht Club. It was so amazing, I got 3 friends to book a 55th birthday cruise for June 27-July 4 on the Seaside. Cruise was paid in full, Aug of 2019. Cruise was canceled on May 12,2020 . I chose the refund option and received emails that the refund would be processed in 90 days. 5 months later, I got an email saying my refund was processed on Oct 2, 2020 and to allow 1 to 2 billing cycles. On May 12,2021, it has been 1 YEAR since my cruise was canceled and I still hv not received... read more