This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
MSC Cruises
- Transportation Services
- Fort Lauderdale, FL
About this business
Location details
6750 N Andrews Ave #100, Ste 100, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I decided to try MSC Unfortunately, the experience fell far below expectations.While I understand that the noreaster that hit ******** was not within your control and that missing one night of sailing was unavoidable, we were extremely disappointed that, on a seven-day cruise, we only visited one island. The onboard credit of $100 per person felt like a very small gesture given the cost of the trip and the significant loss of our planned itinerary.From the start, we faced multiple issues:Boarding confusion: My son and daught... read more
I decided to try MSC Unfortunately, the experience fell far below expectations.While I understand that the noreaster that hit ******** was not within your control and that missing one night of sailing was unavoidable, we were extremely disappointed that, on a seven-day cruise, we only visited one island. The onboard credit of $100 per person felt like a very small gesture given the cost of the trip and the significant loss of our planned itinerary.From the start, we faced multiple issues:Boarding confusion: My son and daught... read more
From start to finish, our experience aboard MSC was a catalog of systemic failures failures in communication, guest service, medical care, leadership, and most importantly, basic human compassion.We were subjected to:Poor and delayed maintenance service A shocking lack of professionalism from the medical staff Forced quarantine without clear rationale Dismissive, even hostile behavior from leadership Repeated interruptions and communication breakdowns Contradictory policies and procedures Unrequested and inadequate compensat... read more
I was a passenger on the *** Meraviglia, sailing from ********, ** from July 2027, 2024. While on board, I downloaded the *** app to monitor charges.On July 22, I noticed a $111 gratuity charge applied to my account. Several people in my travel party had the same issue and successfully requested removal, as we were tipping in cash. I immediately went to *************** and I was told the charge would be removed within 24 hours.On July 23, despite my husband specifically requesting that my card be removed from the onboard acc... read more
On August 31, 2025-September 4, 2025 I took the *** Seascape cruise from ***** to ******* and *********. I was satisfied throughout my vacation until the final billing was charged to my account. I was charged 60$ for two pool towels (30$ each). I am upset because there is no need to be charged such as I was responsible for my pool towels and left two on the bathroom floor every day so the staff can collect them. I called customer service to file an investigation because I am being charged for something I didnt lose or damage... read more
I am currently on the *** Seascape.This ship is not handicap accessible.When we booked the trip, we got a handicap room, so I assumed they were handicap accessible/friendly.There are parts of the ship neither my Sister nor I can get to, because of no access for our ****** and mobility scooter.I do believe that if you do business in the ***, your company should have to provide accessibility for the disabled just like US based companies do.a huge waste of money and time, which neither of us have much of either.
June 20, 2025 booked a cruise for 12/20/25 - 12/27/25 on the Grandiosa. Told associate I was not sure if I would have a travel partner. She then booked me into a double cabin. On Sep 1 I called to get pay off balance and to change to solo travel. I was told if I could not get a roommate MSC would cancel my booking. Also told me that there were no single rooms to change to. I was so taken back I couldnt think and just said I would call back. The person I spoke with yesterday was the same person who took the initial booking, a... read more
MSC Charges you for Lost and Found.MSC found our lost luggage. 1 got lost out of 4. Now *** is charging me to have shipped. Here's what customer service has to say -Thank you for contacting Post Cruise Support.We sincerely apologize for the inconvenience you have experienced in relation to your luggage. We completely understand how upsetting this situation must be, particularly given the importance of your personal belongings, and we regret the frustration this has ********* the time of booking, all guests agree to MSC Cruis... read more
Me and my wife have had to start our cruise on MSC Meraviglia from 04/18/2024 to 04/28/2024. But day before the embarkation (04/17/2024) I got a COVID-19. Immediately my wife informed *** and sent all required medical documentation to MSC and our travel insurance. MSC cancelled our booking (********) and sent us confirmation letter. According to the letter MSC will return to me and my wife $426.60. But we never received it. For our request *** representative asked us to continue conversation via our agent from CruisesOnly. B... read more
Frequently asked questions about MSC Cruises
How is MSC Cruises rated?
MSC Cruises has a 2.5 star rating with 660 reviews.
When is MSC Cruises open?
MSC Cruises is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com