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MSC Cruises
- Transportation Services
- Fort Lauderdale, FL
About this business
Our mission is to become the choice for vacationers of all nations who want to savor authentic experiences cruising the Caribbean, Mediterranean and all corners of the world. We're passionate about sharing the world. But for us, everything starts with the sea.
Location details
6750 N Andrews Ave #100, Ste 100, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Urgent Appeal for Immediate Refund and Compensation Due to Double Booking Error Dear MSC Cruises Customer Service,I am writing this letter out of pure frustration, heartbreak, and desperation. I am a student, and I have worked tirelessly for months doing DoorDash to save up enough money to surprise my single-parent mom with a cruise for her birthday. This cruise from **********-**** was supposed to be a rare opportunity for us to spend quality time together, to celebrate her, and to give her a well-deserved break. But thanks... read more
Complaint Summary:Damaged luggage during disembarkation and no response to complaint Complaint Details:A few months ago, I took a cruise with MSC, and during the disembarkation process, one of the wheels on my suitcase was broken. I immediately followed the protocol provided by *** to report the issue, filing a formal complaint on-site. I was assured that the matter would be addressed.Subsequently, I sent an email with all the required details, including the reference number of my complaint. However, months have passed, and ... read more
We booked a 7-night cruise for our Babymoon and it was a huge disappointment. We spent more than $2,500 for blood stained pillows and a shower that leaked during every use. It left huge puddles all over the bathroom. There were rust stains that showed its been happening for a while. *** did nothing to fix the problem when we brought it their attention. Additionally, our room attendant only supplied us with exactly two towels during each room cleaning. We had to call guest services daily to have more delivered, most of which ... read more
Avoid the upgrade program. I was sent the email for it and I was interested, but I wanted to clarify whether or not the bid would be an additional charge or a difference of what I paid vs what I bid. There was no clear wording that said it was going to be an additional amount and the values that I could pick from were all more than I could have originally booked the rooms of that type for. I called and asked and I was told that I would be paying the difference between what I paid and what I bid, so I made a bid. I won the bi... read more
So disappointed in this cruise. My husband and I just got back from a 7 day cruise which was very needed and the word disappointed doesn't even cover it. 1: We could not access a beach at the first 3 stops, you needed to pay for a taxi to get there and rely on them to pick you back up in time to make it back to the ship. (too scared to risk missing the boat) 2: You could only charge things to your room (no cards were accepted to pay as you go) so we were overcharged several times and took 3 visits to guest services to get re... read more
Please do not do business with this company. This is the worst customer service experience I have had in my life. I took me more than 6 months to get my money refunded. I went on a cruise in Mar. of 2024. To make a long story short, I was supposed to be refunded $1,100.67. It took until Sep. of 2024 to finally get it refunded. I contacted a supervisor in Post Cruise Support, **** *******, who was useless. I emailed and left voicemails for the CEO as well as VP of Post Cruise Support. No answer. I emailed the ****************... read more
MSC Magnifica sailing 9/23-9/27/24 from *****. Fraudulently charging customer in the shopping gallery liquor store.Purchased on 9/23/24 @20:13, check ******* total of $ *****. (***** *********) Came back 9/25/24 to exchange 1 ******* *********** with 1 bottle of Drambuie. (Short Asian man) which is a $ 2.10 difference. Receipt read $ *****- $ ***** = charge of $ 2.10. Then when I disembarked, employee charged me $ *****, for the bill I already paid!!! Double charging me. Reversing the minus $*****. so instead of $2.10 I was ... read more
I usually take a cruise every September with different cruise lines, but this time I decided to try out MSC. It turned out to be a huge mistake. The room was not very clean, and the staff was incredibly rude. My husband, who is a retired veteran and is visually impaired, also came along on this cruise. We've never had any issues on other ships, so we didn't expect any problems with ***. Unfortunately, the staff was not accommodating at all. They didn't address my husband directly and seemed inconsiderate of his needs. They e... read more
On September 6th to September 9th I took the cruise on *** and simply put the ac in our room and in almost everyone me and my wife talked to weren't working good at all. I called customer service on the ship and they sent a service guy and he basically told me that it's an old ship and that's why the ac doesn't work like it should. He proceeded to take the cover of the unit and the difference wasn't much help at all. All three days were very uncomfortable to say the least. However staff members were good to very good and the... read more
Frequently asked questions about MSC Cruises
How is MSC Cruises rated?
MSC Cruises has a 2.4 star rating with 612 reviews.
When is MSC Cruises open?
MSC Cruises is open now. It will close at 9:00 p.m.
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