Mr. Rooter Plumbing of Columbus

MICHAEL H 

on BBB

a year ago

We had a very bad experience with Kirkwood Plumbing (Mr. Rooter) on 10/3/24.I was out of town, and my wife noticed bubbles coming from the basement commode when the adjacent shower was running.When the two technicians arrived, the younger one, ****, announced, before even doing any analysis, that due to the age of the house, 50 years old, they expected bad news.The first thing they did was checking the roof vent, no issue. They then removed the commode to run a camera. The camera results were described as terrible, crumbling... read more

Shayla E 

on BBB

a year ago

Hello, We requested service through ******** **** ******on our plumbing due to water backing up into our house from toilets not being able to flush properly. There was a backup somewhere in the pipe and per my service plan; we are covered to have a plumber come and snake our pipes up to 100 feet. We were gifted this warranty through the seller of our home that we purchased 2 weeks ago. We knew we could've gone ahead, rent a snake and try to unclog our pipes, but decided to try out our warranty. We paid the $100 service fee; ... read more

Mark H 

on BBB

a year ago

We had a leak under the sink that leaked into the living room, dining room, and living room. We have ***. The plumber assigned from Mr. Rooter came to the house and found that the leak was caused by a hole in the drainpipe. In his report he reported the Failure cause: Normal wear & tear but then under Contractor notes he inaccurately said the failure was due to a shift in the foundation. That is not correct. There was no shift in foundation. Of course, *** chose to go by that note instead of failure cause. *** denied coverag... read more

Angel K 

on BBB

a year ago

I called Mr ********************** due to water leaking in kitchen/bathroom floors.I Hydro scrub was done/visual inspection w/camera. said my sewer pipes were corroded with large holes and that was the source of the leaks I was quoted $8000,guaranteed I would no longer have water on my floors. Then tells me more damage and that a larger portion of the pipes needed replaced & it would be $14000,then told me the total was $29000 but Synchrony would only approve $14000 so they were going to do it for that price. So I said OK. T... read more

Teresa B 

on BBB

a year ago

On 7/22/24 I had a clean water break in the line to the refrigerator overnight. I woke to saturated flooring in the kitchen, the great room, the sub flooring, the joists, and a flooded basement floor. I called the first plumber that came up on ******* Mr *********************** I did not think they would answer because it was so early in the morning, but they did. They sent someone immediately. *************************** was my plumber and he is outstanding. He got the water stopped immediately and fix everything that neede... read more

Ryan C 

on BBB

a year ago

Had a shower line break taking out the valve for replacement. They arrived late, asked what our maximum we wanted to spend? Gave estimate of 1189.00 plus tax. As he was asked to leave, the next company showed up. Had $227 in material/parts and $100 in labor. Done in an hour, done right, done quick and did I not try to gouge us. Rip offs, taking advantage of folks. 

Ana Q 

on BBB

a year ago

No star for this Company.Incomplete work. Garbage disposal was not installed properly.Bathroom sink facet was incomplete. I had to buy another facet to have the hardware because it was taken by the plumber.I had an appointment for the following day; I was told he an important job to do. No one show up. Not even a follow up from the office. Didn't receive a receipt which I was told it was going to be by email. We are the Dallas/********** Mr. ********************** and do not service the ***** area. All Mr. ******************... read more

Ana Q 

on BBB

a year ago

No star for this Company.Incomplete work. Garbage disposal was not installed properly.Bathroom sink facet was incomplete. I had to buy another facet to have the hardware because it was taken by the plumber.I had an appointment for the following day; I was told he an important job to do. No one show up. Not even a follow up from the office. Didn't receive a receipt which I was told it was going to be by email. 

Tony E 

on BBB

a year ago

They were working on a new septic system for my home. After waiting eighteen months, I caller Mr. Rooter. They said the man working on this project no longer works for them! They would send someone out that afternoon between three and five to see my project. About four o’clock they called and said they no longer do septic systems. No calls from them for eighteen months!!