Mr. Rooter Plumbing of Columbus

Vicki G 

on BBB

2 years ago

This company is the worst. I called them out to snake my toilets. The so-called plumber that showed up did not even look at the toilets. He started recommending things. He had two other guys join him, and they tried to tell me my basement needed to be dug up and the plumbing going to the outside needed to be replaced. They wanted to do a power flush-out (or whatever they call it). It was 'only' going to cost around $900. My husband told them to go ahead. They started in the basement, and when the water backflowed they stoppe... read more

Carson D 

on BBB

2 years ago

I purchased a new hot water tank from Mr. Rooter and had them install it. I paid for them to pull a permit (~$225). A year later i was having issues with the tank and couldn't seem to find a settlement during the impasse. I went to my local city office to find out they never pulled the permit and the city was not happy about this. After visiting the Mr. Rooter office and meeting with a manager and bringing this to their attention, they immediately went and pulled the permit (a little over a year later). I'm still left with a... read more

Randy R 

on BBB

3 years ago

I reached out to have my vent stack cleaned/cleared. They came out and quoted a price to do so, and proceeded to not address the vent stack, waste time in their van doing nothing and suggest progressively more elaborate services that were non-related to my request. The issue I called them for was not addressed at all and I had to pay for the guy to sit in his van for an hour talking to his 'supervisor'. Terrible and unprofessional experience that wasted my time and money. 

Lincoln C 

on BBB

3 years ago

Our toilets overflowed and couldn't be used. Mr. ********************** came out and tried jetting out the pipes but back pressure blew out sewage all over the basement floor. Their cleanup and restoration crew came out and did an excellent job cleaning up and sanitizing the mess. To make a long story short our cast iron pipes (70 years old) were bottomed out in several places and had to be replaced. We now have PVC pipes from inside the home out to the main sewer line under the street. Will ******* did the breakout work ins... read more

Jessica J. 

on BBB

3 years ago

I would leave 0 stars if I could. I called Mr.Rooter to come look at a clogged floor drain, and they came out the next morning. The technician, ******, quickly noticed our buckled wood floors and said we had a "biological issue" because the clogged drain contained sewage, so he had his water restoration team come out. ****** went up on the roof and ran his camera through a roof vent after clearing the clog, and called me outside to look at his camera. At some point, his camera was completely under water, told me the pipe had... read more

Pete K 

on BBB

4 years ago

I needed to fix some fix some plumbing fixtures in my house and decided to try mr rooter and see what a quote would cost. I filled out a online contact me card and not even 3 minutes later I got a call back. I explained my issues that needed fixed and they got me setup for someone to come onsite within a few days depending on my availability. The tech came onsite examined the issues and provided solutions to what would need done. I coordinated a time to do the work and have my property management come onsite to shut the wate... read more

Robert B 

on BBB

4 years ago

We just finished a bathroom repair/remodel due to water damage from a leaky toilet with work being done by ***** ***********and Mr Rooter and are still reeling from the end cost. Pricing was extremely high and we definitely expected a lot more than what we got considering what it ended up costing us. I won't get into specifics here, but suffice to say we did not fully get what we expected for $10,000 worth of work. The communication could have been better, and I feel we were taken advantage of during a stressful time and wan... read more

Richard R 

on BBB

4 years ago

I have used Mr Rooter in the past and again most recently. Although they can be a little pricey, the payoff is a 2-hour Appt window and same day service. Chad F was cordial and knowledgeable. He was persistent in unclogging a stubborn kitchen drain. He should be considered for a future promotion or raise. 

Kristin B 

on BBB

4 years ago

Will ******* arrived at our home to fix our shower system, exactly on time, introduced himself, and went right to work. My daughter and myself were so thankful for Mr. Rooter having assigned such a gentleman who knew his trade so well, to help us with our situation. He diagnosed the problem immediately, and had everything done to our satisfaction in less than an hour. We told Will that we have never had such a good experience with any other plumber, and would certainly ask for him in the future. Please recognize Will for a j... read more