Mr. Rooter Plumbing of Columbus

BERNARD G 

on BBB

7 months ago

Service tech (*****) was professional and explained how to avoid future problems. The drain was fixed quickly and pricing was upfront and reasonable. Would definitely use again. 

Rixzene A 

on BBB

7 months ago

Mr. ********************** incompetence cost me $4928.09 for a supposed plumbing problem that did not exist. I was charged $963.89 for a camera inspection and flushing of a sewer line. Mr. **********************s plumber told me that I had a collapsed pipe and would need to have that part of the system cut out and replaced. Mr. ********************** offered to complete the job for an additional $4800. Instead, I hired my own plumbers and after $3964.20 of work they presented me with the supposed collapsed pipe. The pipe was... read more

Frank P 

on BBB

7 months ago

busted pipe due to 25 below zero very professional work was great would use again ***** 

G N 

on BBB

8 months ago

I have to say I was very disappointed with the quality of service we recently received from Mr. *********************** Back in October, we noticed a leak in our basement, and called them, and this plumber came and put a wax ring, but there was still a leak, and we were then told that the entire bathroom floor had to be replaced. Another restoration company happened to be here at the same time to check on something else and had to tell this plumber to check for asbestos. He also left the house for about an hour to buy anothe... read more

Mike W 

on BBB

9 months ago

I am writing this to spare anyone else an outrageous estimate for plumbing work. I purchased a new stylish faucet fixture for my remodeled bathroom, and requested installation. The tech checked the old fixture briefly and reported that it had "dry leaks" which could possibly lead to a mold problem. All this was irrelevant since the new fixture contained all new materials. I subsequently found out by another plumber that I did hire that there was nothing significantly wrong with the old fixture, aside from regular use. Mr. **... read more

Ryan C 

on BBB

a year ago

Had a shower line break taking out the valve for replacement. They arrived late, asked what our maximum we wanted to spend? Gave estimate of 1189.00 plus tax. As he was asked to leave, the next company showed up. Had $227 in material/parts and $100 in labor. Done in an hour, done right, done quick and did I not try to gouge us. Rip offs, taking advantage of folks. 

Tony E 

on BBB

a year ago

They were working on a new septic system for my home. After waiting eighteen months, I caller Mr. Rooter. They said the man working on this project no longer works for them! They would send someone out that afternoon between three and five to see my project. About four o’clock they called and said they no longer do septic systems. No calls from them for eighteen months!! 

Mason B 

on BBB

a year ago

This is one of the most dishonest companies. They checked the wrong toilet when providing service to our home and performed no work as the toilet was already in good working order. They then charged us $200. As they're SUPPOSED to be certified plumbers you would expect they would let the homeowner know the toilet was fine and needed no attention. We then had to call them to come back out the next day and have them fix the toilet that did need serviced. Which they then charged us an additional $200. This is absolutely a case ... read more

Alice M 

on BBB

a year ago

We used Mr. Rooter this week to replace 80 year old cast iron sewer pipes in our downstairs basement. The job wasn't urgent but was very necessary for repair. We thank Mr. Rooter for their quick response. The technician came out, gave me several options with reasonable estimates. After reviewing everything with my sister, we called Mr. Rooter back and the technician returned and replaced the pipes all in the same day. The replaced pipes eliminatd ea sewer smell and it looks so much better!! It was a messy job, but I would de... read more