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Mountainside
- Apartments
- Phoenix, AZ
About this business
Luxury living reaches new heights in Phoenix. Mountainside offers one, two and three bedroom floor plans that will fit your lifestyle perfectly. Each floor plan layout also has the option for an upgraded floor plan with an open-concept to give you a modern feel. Each of our floor plans offer modern features that were picked with the renter in mind. We are pleased to offer you a full service apartment experience at our community so be sure to check out our resort style amenity spaces waiting for you when you make Mountainside... read more
Location details
3625 E Ray Rd, Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
This management is not efficient. I have lived at *************** at ********** *******, ** For more than 4 years and there are a-lot of problems with pests, especially big Rats and i had to move due to medical condition of my child because of the rats. So doctors told us to move asap, i had contacted the property and their management but they did not respond. So i moved out and now they are send me extra bills. I would not recommend any one here
I have sewage coming up in my kitchen sink, and it makes weird sounds non stop it is disgusting. I have been complaining for MONTHS and management is no where to be found. They are never here and try to have leasing staff deal with tenants. It is a joke. This place is TRASH and management is horrendous.
Realtors BEWARE. The lying & lack of response from office was a true representation of this complex's treatment to its referral ******************* They make it insanely difficult to get referral fee paid to the point it's extortion. When my client began looking for apartments, I reached out to ****************************. They said they did & it was 125% as long as you brought the tenant to the office and they added you on move-in form. When visiting, my client liked decided to apply. Before leaving, I pulled ******* aside... read more
My husband and I purchased a house - and then decided to move and wanted to sell and purchase a new house. Upon pulling a credit report - we found from a long time ago in a galaxy far far away some how a final bill was not passed on to us from a community of greystar that I use to live in. When i called this collection agency that was dinging my credit, I spoke with them calmly and told them that we were "WILLING" yes WILLING to pay the bill so we can get into another loan agreement. I NEVER THOUGHT in a million years that I... read more
Business response:
I am sorry to hear that the customer was not treated well by the 3rd party collection company. Such behavior is not acceptable. I have escalated the complaint to our internal team for review. Greystar records outline conversations with the customer on three occasions over the course of two years while Greystar was attempting to collect on the past due balance. Because we were unable to resolve the balance with the customer, it was transferred to the third party to collect on behalf of the property.
My lease clearly prohibits smoking in the building and my neighbor smokes cigarettes every day. Ive complained to management 8 times in the past month and they refuse to do anything about it. My apartment STINKS because of them and I cant get any sort of acknowledgment. 0/5 stars.
I lived at *************** for 3 years. It was great until Greystar bought the place. I moved out in Aug 2022. My security deposit refund was dated well ********* days after I moved out, and there was no itemized receipt for funds withheld. I made numerous attempts to acquire the itemized receipt. I called, left voicemails, dozens of emails, never heard anything back. Reached out to their corporate office, still no response. Later I learned that any complaint that gets submitted via their corporate website gets forwarded dir... read more
I lived at a Greystar Property, Sway, for 2+ years. Over those 2+ years, I experienced numerous issues with both Management and Maintenance; unfortunately, I am limited in what I can share by an Agreement. I even attempted to reach out to the Regional Manager on numerous occasions, but she refused to even speak with me.In spite of all these issues, I gave Sway the benefit of the doubt and remained a resident for 2+ years. It is a beautiful property, with amazing residents.Upon recently relocating, I provided feedback to the ... read more
Business response:
First and foremost, we want to express our gratitude for sharing feedback. We take all customer feedback seriously and use it as an opportunity to improve our communication with our residents. We have spoken to the customer on numerous occasions regarding his situation and frustration. We sincerely apologize for any delay and miscommunication that he may have experienced throughout the process. While we did communicate with ****** effectively and in a timely manner within the same day and even hour of receiving his emails an... read more
Riveroaks Apartment's & Suites. This will be my tenth year, living here! Owner sold this property to Greystar properties. Our previous owners, were fabulous! New management, Graystar, Joke! Tommy new mgr., created a new lease for me, stating he could not find mine! He signed my new lease, used my credit cards on file for additional charges, without my knowledge or authorization! I hate a liar and thief, how dare you! He created a new lease for me, month to month, which is extra $100.00 each month! I have my orginal lease, wi... read more
Ive been dealing with issues from a water leak for 2 months now. This is the worst service and experience I have ever had renting. They do not care about any of their tenants or their upkeep. Or customer service. This has been a nightmare from day 1 and Im halfway through my lease. I had to put in maintenance requested day 1! Tried to use the dishwasher and it fell out! Holes, mold, and unfinished work ever since.
Frequently asked questions about Mountainside
How is Mountainside rated?
Mountainside has a 2.3 star rating with 559 reviews.
When is Mountainside open?
Mountainside is open now. It will close at 5:00 p.m.
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