Mountainside

JENNI M 

on BBB

a year ago

1) They unlawfully entered my apartment without my consent (office manager/maintenance worker/3rd party entity doing apartment checks) while I was home in my t-shirt and underwear - I had to yell at the maintenance worker to get out of my apartment in order for him to get out. When I saw him around the ground he would smirk as if it were funny. I called the leasing office to speak with the assistant manager - never received call back. Called Corporate Greystar- left numerous messages, no call back. 2) Worker/Employee from Gr... read more

Melissa C 

on BBB

a year ago

My family moved in February 2022, the apartment was disgusting, never cleaned, mold in the toliet that took 2 months to even replace. When we signed our lease we liked that it had a no marijuana addendum. However for the year and a half we lived there our neighbors were constantly smoking marijuana to the point it was affecting mine and my husband's health. We broke our lease stating the breach of contract for the marijuana and other issues like maintenance, and the entry gate not being fixed in a timely manner which lead to... read more

Ann Marie D 

on BBB

a year ago

I resided in a Greystar property from 2020-2021, and I was a responsible tenant that maintained a clean apartment and paid rent on time. Ahead of moving out, I requested a walk through with property staff in writing and never received a response. Since I thought the unit was in good shape, I didn't press any further and moved out. After moving out, I received a bill from Greystar for "damages" to the unit. When I requested documentation, they sent me photos which reflected normal wear and tear (for example, small scuffs on t... read more

Nikki C 

on BBB

a year ago

Novel Atherton’s tag line should be “best lip-service by the most incompetent staff you’ll ever meet”. This joke of a complex is just that; a joke. You’ll end up paying a big LUX price for a mediocre, at BEST, experience. The only thing arguably worth the steep price tag is the location. Novel Atherton and Grey Star has to be by far the most unethical company I’ve ever seen. I moved out of my original apartment a year ago and STILL haven’t received my security deposit back. Efforts made to rectify the situation continuously ... read more

Nadeige E 

on BBB

a year ago

It has been roughly 4 months I was asked to issue a roughly 2k holding deposit for an application. I did not move my daughter into the apartment and they still have yet to reimburse me my money! No one answers calls nor responds to voicemails at this establishment. I want my money back! This is a scam to rip hard working citizens off! Do not apply to these apartments! 

Sophia B 

on BBB

a year ago

Management of our complex (city gate apartment in Denver) by grey star has been atrocious. We have lost thousands of dollars at this point to stollen packages, car break-ins, towings that don’t meet state compliance laws with unclear parking signage, and pet medical and hotel bills from the month we were without AC last year in June-July. Additionally, when we moved into the apartment building, our apartment was not ready and was still in active construction. There was dust everywhere, lights taped up, and bits of ceiling al... read more

Bervin W 

on BBB

a year ago

Good day to all it may concern, I am a resident at Avant and my vehicle was towed without notice or reason. I came home to find my vehicle missing, only to learn that the manager of the complex had it towed yet he never notified me of an issue or concern regarding my vehicle. There was no email, no sticker placed on the car, no letter on my door and he had it towed away. It was very stressful and time consuming to track down my vehicle after a hard day of work. I had to take the next day off to reclaim my vehicle which cost ... read more

Shirley Z 

on BBB

a year ago

I resided at an apartment in Arlington, VA, owned by Greystar Management. Both leasing office and Greystar management have violated my lease as well as Virginia to not have provided the security deposit and pro-rated rent prior to my 45-day move-out. According to Virginia law, landlords must provide the check within 45 days after tenant move-out. It has been 62 days since I moved and I have yet to hear from the corporate office regarding the whereabouts of my check that’s valued over $1500. Greystar is violating leases and l... read more

Jackson B 

on BBB

a year ago

Failed at every level. Failed to maintain hot water, electric, applances, elevators, and the proptery. Management was absymal and lacked any and all empathy to their team's in ablilty to fix or do anything correct. Their lastest and greatest idea was to fine us for stains on the underside of the carpet as there were no visable stains on the topside of the carpet, but ripped up the whole room with pilars and said it needed to be replaced and we were on the hook for it as we did not idenify the stains under the carpet upon mov... read more