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Mountain State Toyota
- Car Dealers
- Denver, CO
About this business
Location details
201 W 70th Ave, Denver, CO, 80221, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Here for a service call and to discuss trading in my Tundra for a 2016. Unfortunately I'll be going elsewhere for my new Tundra due to poor customer service.
Business response:
Kieran, we are committed to providing our customers with a seamless car buying and service experience. We apologize that your experience at our dealership fell short of this. We would like to speak with you further regarding this matter to try to restore your trust in our business. Please contact me, personally. I look forward to speaking with you. Best, Tim Van Binsbergen | General Manager| timothy.vanbinsbergen@mountainstatestoyota.com.
RecommendedWhat a great group of people to work with! Thank you for the amazing deal!
Business response:
Joe, thank you for providing us with a five star review of your experience! It is our pleasure to hear that you are confident in the "amazing deal" that you received with us. We look forward to your next visit! Best, Tim Van Binsbergen | General Manager| timothy.vanbinsbergen@mountainstatestoyota.com.
My husband and I went there, already had in mind what car to buy. We walked in, approached the first sales rep we saw in the lobby and purchased a car. Needless to say we left the parking lot with brand new car in less than an hour as we came well -prepared so no further negotiations is necessary. That experienced was great. With maintenance experience, it's completely the opposite, if we have known that we have to wait few weeks before they could take us in every time we make an appointment, we would not consider of buying ... read more
Business response:
Melanie, thank you for providing us with a five star review of your experience! We look forward to your next visit! Best, Tim Van Binsbergen | General Manager| timothy.vanbinsbergen@mountainstatestoyota.com.
Going to spend 24k on a newer RAV4 and they wouldn't even put car mats in it. (supposedly used car don't come with floor mats!) walk in to the service department and get me some floor mats or don't make the sale.
So today I had an appointment for normal maintenance. I had to drop off vehicle last night. I receive a call 1:00pm stating they couldn't replicate an issue of drivers window rolling up then comes back down half way. Their attempt to fix was to push the button five times. I speak to tech. Who states that he tried both front windows. I explained it was only drivers door. Tech then blamed work order. I point out work order does have the info. Oh sorry. Then I go to truck and corrie my representative opens drivers door. I thoug... read more
Business response:
Jim, we are committed to providing our customer's with a seamless car buying and service experience. We apologize that your experience at our dealership fell short of this. We would like to speak with you further regarding this matter to try to restore your trust in our business. Please contact me, personally. I look forward to speaking with you. Best, Tim Van Binsbergen | General Manager| timothy.vanbinsbergen@mountainstatestoyota.com.
Seriously not happy with the fact that we paid 40,000 for a tundra and it didn't come with a spare tire! Called to try to figure out why and was told sorry it must have been stolen seriously Toyota??? I guess my next car won't be from you guys. Thanks for not helping
Business response:
Dawn, thank you for bringing this to our attention. This is not consistent with the quality of service we pride ourselves on at Mountain States Toyota. We would like to talk to you directly regarding your experience at our dealership. Please contact me, personally. We hope this does not keep you away from our store in the future and we would love an opportunity to earn back your trust. Best, Tim Van Binsbergen | General Manager| timothy.vanbinsbergen@mountainstatestoyota.com.
This place is NOT designed to assist customers. They will tell you how great they are...just ask them! But in reality,their blowing hot air up your keester! Do yourself a favor and shop somewhere else! Why support the families who work there, when they don't have your best interests in mind.
Frequently asked questions about Mountain State Toyota
How is Mountain State Toyota rated?
Mountain State Toyota has a 3.9 star rating with 796 reviews.
When is Mountain State Toyota open?
Mountain State Toyota is closed now. It will open tomorrow at 9:00 a.m.
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