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Monroeville Kia
- Automotive
- Monroeville, PA
About this business
Location details
3721 William Penn Hwy, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 09:00 a.m. to 9:00 p.m. | |
| Wed | 09:00 a.m. to 9:00 p.m. | |
| Thu | 09:00 a.m. to 9:00 p.m. | |
| Fri | 09:00 a.m. to 9:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
Claim they took parts apart and they didn't and charged me for it They said work was done and it was not and they did a multi point inspection and charged me a diagnosis charge that was included in the multi point inspection
I called told them my issues and was able to take my car right in. Rachel was able to give me a rental and within a few hours I had my car back.
Business response:
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Montrose Kia, we look forward to having you as a valued customer for many years to come! And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com
The process was fine. but they really scammed us. We specifically stated the gap we wanted was the basic but they added the most expensive one thereby raising the car price overall. Even after a phone call it was very clear what was expected. Not happy at all and cannot change it . If it’s changed the payment would be the same
Business response:
Thank you for your feedback, Cyrus. I understand your concerns regarding the gap coverage selection during your transaction at Sands Kia. It’s important to us that our customers feel satisfied and informed throughout the purchasing process. I encourage you to reach out to me directly to discuss your situation further Your input is valuable, and I appreciate you bringing this to our attention. Sincerely, Kyle Vontersh, General Manager, kvontersch@sandsautomotivegroup.com, (623) 474-3344
A pleasure to work with them! Have all my vehicles serviced with Montrose Kia! Thank you
Business response:
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com
Very helpful. Clear, direct communication. Dealership is clean and comfortable to wait in during my service appointment
Business response:
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com
I have used Montrose Kia to purchase my vehicles and all services. The service department was always so helpful and courteous. Since I purchased my newest vehicle a 2024 Kia Soul I have been very disappointed in the service. I was a platinum customer for 20 years, when I purchased my new vehicle the platinum status was taken away. I don't feel that's how you should treat your customers that do everything with your company.
Quick friendly service. Also, I wasn’t pressed after the appointment to schedule a service visit. I was given a list of possible issues and told to call and schedule not pressed into scheduling right then and there. Would recommend.
Business response:
Thanks for sharing your thoughts about your experience with Montrose Kia. We appreciate your business and hope to see you again soon! And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com
It’s taken 2 months and my car seat is still broken. No one calls back, poor communication. To be honest, the dealership seems very unorganized and people in places they shouldn’t be. I like the car, but I wish I would’ve bought it from another place at this point.
Jeremiah L and Ken were extremely helpful and informative in the process of purchasing my brand new vehicle!
Business response:
Here at Montrose Kia, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! And remember, You’ve got a friend at Montrose! Lance Blanton General Manager 440.934.6699 lblanton@gomontrose.com
Frequently asked questions about Monroeville Kia
How is Monroeville Kia rated?
Monroeville Kia has a 4.5 star rating with 2,266 reviews.
When is Monroeville Kia open?
Monroeville Kia is closed now. It will open tomorrow at 9:00 a.m.
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