MobileHelp

Clayton E 

on BBB

2 years ago

Anxious to use their services. Just signed up today. The gentleman who I talked to was very good. He answered all my questions about the service. Very pleased with the initial interview and description of services. Time will tell how I feel about the service once I start. 

Sylvia K 

on BBB

2 years ago

I had this system 7 yrs ago in ** but decided I didnt need it, so didnt continue. But Im older now and have fallen twice in the last 6 months. I have moved and still live alone. I now feel I need the protection and security of this system. So I called and ordered. I like the sound of the convenience now available and cant wait to use it. 

Ed G 

on BBB

2 years ago

Delete with ******, and her explanation was professional and direct. Didnt try to pressure but answered all questions. After discussion with the family we agreed to purchase the service and when I called back I got back to Mercia (after a little discussion) and she handled the enrollment with no pressure to change. Again, very professional and caring. 

isabelle a 

on BBB

2 years ago

Atrocious customer service. They are all about the money and not about trouble shooting or solving problems with equipment or service. I purchased this for my mother who lives in another state. They sent her updated equipment with no service to make sure she set it up properly. I paid for seven months of service for equipment that sat in a box. I spoke to rep and she stated account would be on hold until I could check out the equipment in person end August, 2022. I received an e mail August 30. I phoned Sept 1 and they recei... read more

Linda J 

on BBB

2 years ago

Very informative and friendly. Answered all my questions. Felt like family. 

Tomas D 

on BBB

2 years ago

Very easy company to work with. Representative Paulawas professional and efficient in setting up a new account. Highly recommended. 

Doreen S 

on BBB

2 years ago

Shawn gave me an excellent overview of the various programs. He was very patient as I took some time coming to a final decision as to what would be best for my husband. Doreen S*********** 

Suzanne M 

on BBB

2 years ago

I have had no complaints. It came, we set it up, and I wear it. It gives my husband a huge measure of confidence.He can now go off to do his errands and he knows if I fall , Ill have help coming. The truth is I was against wearing an alert necklace but now I am the old lady screaming shes fallen and she cant get up! After I got the alert, I feel that it doesnt look so bad. I call it my diamond Necklace. There comes a time in life that we dont want to appear frail or Elderly. Now I use a ****** and an alert necklace and all I... read more

Darryl H 

on BBB

2 years ago

***** was superb and represented the company very well. After much research I was finally able to get All of my questions answered with no pressure to purchase or to good to be true sale tactics. Thank You *****